Senior Warranty Administrator

Job description

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. 

What you will do

The Senior Warranty Administrator is responsible to process claims for validity and accuracy according to current North American coverage certificates, policies, and procedures. This role involves resolving conflicts and processing complex claims. This role will apply experience, mastery of systems, and outstanding customer service to consistently resolve conflicts, process complex claims, provide input to Warranty Program Managers, and mentoring other Warranty Administrators.

 

Key Responsibilities/Accountabilities

· Process claims for validity and accuracy consistent with policies and Warranty Administrators.

· Consistently process claims within establish time/money limits.

· Identify and embrace new methods of claim review.

· Outstanding conflict resolution skills to quickly resolve claim disputes.

· Provide dealer and internal staff with warranty training daily by phone contacts, during periodically scheduled classes, and during dealer visits or with fleet and dealer visits to TSMA.

· Participate in updates to Warranty Administration Procedures Manual as items are identified to include re-writes of the manual and coverage certificates.

· Assist with dealer warranty audits as required.

· Investigate, quantify, and take action when necessary, on claim patterns that are outside acceptable limits.
 

Who are you?

Critical Competencies

· Technical knowledge

· Attention to detail

· Communication ability

· Analytical thinking

· Organizational and Time Management Skills

· Problem solving

· Ethical and Compliance-Oriented

· Technology Proficiency

 

Essential Educational and/or Training Qualifications and Certificates

· Associate degree in Applied Technology or Business

· Bachelor’s Degree preferred

 

Preferred Experience/Knowledge

· 3+ years of experience working with fleets

· 5+ years of technical experience in automotive industry of which at least 2 years were directly involved in warranty decisions, preferably in heavy duty truck/service outlet

· Working knowledge of the Volvo & Mack parts systems to include IMPACT, Mack Net Parts and Compass.

· 2+ years in a customer service role

· Experience with data analytics preferred, especially SAS EG.

 

Other Requirements

· Record of outstanding customer support required

· Fixation on ensuring all Warranty Administrators apply the same claim processing criteria

· Structured, process mindset with openness to new methods

What’s in it for you?

We are pleased to offer a solid package of compensation and benefits.  You will enjoy:     

· 
Competitive base pay  

· 
Comprehensive medical, dental and vision insurance  

· 
Generous PTO  

· 
Tax deferred retirement plans, varied by business; 401(K) with company match  

· 
Global organization with expansive career growth opportunities  

· 
Volvo Group University for professional and personal development  

· 
Workplace health/wellness and reimbursement programs  

· 
On-campus fitness center and café  

· 
Avid approach to Sustainability  

· 
Culture with a passion for Diversity, Equity, and Inclusion for all  

· 
We also offer an array of additional benefits and programs that make today’s challenging reality of combining work and personal life easier. We will gladly share this information and more at any time during the interviewing process or as part of your offer letter.  

 

Ready for the next move?

We value your data privacy and therefore do not accept applications via mail. 

Who we are and what we believe in 
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

Applying to this job offers you the opportunity to join Volvo Group . Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities. 

 

Founded in 1900, Mack Trucks is an iconic brand that embodies the American spirit: pioneering, hard-working, authentic and ambitious. Mack trucks are recognized around the world as “The American Truck You Can Count On,” thanks to our durable, reliable and application-driven vehicles that get the job done. 

Volvo Trucks, founded in Sweden in the late 1920s, is a brand centered around innovating for people – to make life easier, better, and safer. We are determined to lead the way towards a sustainable transport industry, in which we are equally determined for our customers to be successful and stay in the forefront.  

By joining our North American Group Truck brands (Volvo & Mack) , you will be part of a global and diverse team, where we work with passion, we trust each other, and we embrace change to stay ahead. By working together, we can provide innovative solutions that add value over time and help us create the world we want to live in.

Job Category:  Sales & Services

Organization:  Mack Trucks & Volvo Trucks

Travel Required:  Occasional Travel

Requisition ID:  15488