Parts & Services Manager

Job description

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

 

Volvo Group has been in Australia since 1972 and has a strong track record of helping our customers succeed in their respective industries. Volvo Group Australia manages the manufacturing, distribution and operation of well-known brands such as Volvo Trucks, Mack Trucks, UD Trucks, Volvo Bus, Volvo Penta, Volvo Construction Equipment and Volvo Financial Services.

What you will do

Our Volvo Penta business is seeking a Parts and Services Manager to join the dynamic team based in Coomera, Gold Coast. Your focus will be on ensuring volume growth for the Parts and Services area, while strategically directing a small team in areas including parts development, retail sales, technical support and customer satisfaction.

 

Your responsibilities will include but not be limited to:

·  Overseeing Service and Marine Competency Development activities
·  Delivering agreed annual targets in relation to part sales and consolidated GP
·  Developing sales and marketing strategies to expand the genuine Volvo Penta Parts and Services
·  Driving the development and growth of Parts and Accessories through Service Market operations of the dealer network, in conjunction with dealership management
·  Development, submission and follow-up of forecasts, business plans and budgets in relation to Service market sales and marketing activities
·  Developing and maintaining strong relationships with key customers and dealer networks to maximise customer satisfaction
·  Analysing and presenting a monthly financial report on trends and forecasts for parts, services, warranty, claims and retail development

Your future team

Volvo Penta headquarters is situated at the Gold Coast and provides comprehensive global service and support through an extensive network of more than 100 dealers across Australia, New Zealand, New Caledonia, Papua New Guinea, and Fiji. Our local offer to maximize convenience includes sales and application engineering, parts availability and customer technical support for both marine and industrial customers.

 

Reporting to the Head of Volvo Penta Oceania, you will work alongside Marine Sales & Marketing, Business Support and Industrial teams.

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:

·  Extensive experience and understanding gained within the value chain of the wholesale and retail industry including service market and retail
·  Strong understanding of the transport and logistics industry
·  Extensive budget and strategic business planning experience
·  Proven ability to set clear targets and drive a team towards achieving set targets
·  Strong leadership capability with the ability to bring out the best in our people
·  A customer excellence mindset

A business management or technical (mechanical / marine / logistics) qualification would be advantageous

What’s in it for you?

We offer a solid package of compensation and benefits, plus you will enjoy:   

·  A competitive sales bonus
·  A fully maintained company vehicle
·  Working with a company who are committed to safety in the workplace and ensuring our employees have appropriate work / life balance
·  Working in a supportive and inclusive team environment
·  Opportunity to purchase an extra week of annual leave
·  Generous parental leave policy
·  Access to Sonder – our Employee Assistance Program – for yourself and your family

Ready for the next move?

Are you excited to bring your skills and disruptive ideas to the table? We can’t wait to hear from you. Apply today!

 

The successful candidate will be required to undergo appropriate background and reference checks. 

 

Volvo Group Australia are proud of our inclusive work environment which promotes a supportive energy and encourages individual growth to create strong teams. We are committed to building a workforce which reflects the exceptionally diverse customers we serve and encourage applications from all backgrounds. Please let us know if you require any reasonable adjustments to your recruitment process. 

 

We value your data privacy and therefore do not accept applications via mail. 

Who we are and what we believe in  
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities. 

 

Volvo Penta, a world-leading supplier of engines and complete drive systems for marine and industrial applications, you will be part of a global and diverse team of highly skilled professionals who works with passion, trust each other and embraces change to stay ahead. We make our customers win.

Job Category:  Sales & Services

Organization:  Volvo Penta

Travel Required:  Occasional Travel

Requisition ID:  21048