Manager Technical Dealer Support
BELGIUM IT development
Job description
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
Introduction
Technical Dealer Support (TDS) is the first line support within Volvo Trucks, supporting markets and dealers globally. We focus on technical enquiries, remote diagnostics and connected services. We ensure that our customers are offered a premium service and get timely support. Using the latest technologies, we guarantee continuous improvement of our internal processes and stay up to date with our service deliveries.
This is us, your new colleagues!
You will lead a team of expert technicians who provide dedicated support to dealers and customers across the globe. Our collective knowledge is our greatest asset, making teamwork central to everything we do. Each day brings new challenges and opportunities to grow, as we continuously develop our skills and stay ahead of technological advancements.
Do you just love to...
As the Manager of the Connected Services Support team, you will oversee daily operations and ensure smooth business execution. You will work closely with your fellow management team members to align priorities and drive strategic initiatives.
Our team is evolving into a proactive, quality-driven, and self-steering unit focused on continuous improvement. In your role as a people manager, you will lead a diverse team of 14 professionals with varying backgrounds, fostering an inclusive and supportive work environment where everyone can thrive.
You will have full ownership of the global support process within your area of responsibility. Building and maintaining strong collaboration with key stakeholders across the end-to-end process will be critical to your success.
Are you the one?
We believe the best results come from strong collaboration. Are you someone who thrives on working with people, especially in a technical environment? We highly value your ability to lead change by engaging effectively with peers and colleagues.
While experience in the truck business and an understanding of customer and dealer operations is a plus, it is not a requirement. What matters most is your leadership and collaborative mindset.
A perfect match?
We can promise that you will work within a fun international team with some truly exiting challenges. If you want to be part of our journey and have passion, trust and performance at the top of your list than this opportunity could be the one you have been looking for!
Let's do this!
We have a nice working culture with many international and fun colleagues.
We would love to meet you. Do not miss this opportunity to talk to us and explore!
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group . Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.
Job Category: Sales & Services
Organization: Volvo Trucks
Travel Required: Occasional Travel
Requisition ID: 21111