Director Technical Analysis and Supplier Warranty Recovery

Job description

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. 

 

 

As part of Quality & Customer Satisfaction within Group Trucks Technology, Technical Analysis & Supplier Warranty Recovery (TA&SWR) drives Supplier Warranty recovery (SWR) and contributes to warranty spend reduction for our suppliers, hereby directly contributing to Group Trucks Brands and Business Areas profitability.
 

Our core activities entail confirming technical responsibility and liability in component failure modes, and negotiating recovery with suppliers within our contractual frameworks, in collaboration with Purchasing, Engineering, internal and external legal counsel, third part technical experts and truck brands aftermarket organization. As such, TA and SWR is managing Warranty Material Analysis (WMA) cross-functionally with stakeholders and is also responsible to act upon the supplier contractual obligation and strengthening AB Volvo legal position for what pertains to warranty. Through the recovery process, TA and SWR creates incentives to improve product quality, and support quality continuous improvement within the Group.

TA&SWR is one global team of 45 skilled professional operating in the sites of Gothenburg (Sweden), Lyon (France), Greensboro and Hagerstown (U.S.A.), and Curitiba (Brazil), owning their business and accountable for supplier warranty portfolio management. TA&SWR operates in a matrix, with regional governance towards Trucks brands, supported by global governance for top platform warranty cases. As Director TA&SWR you will lead this global team and be part of the global Quality & Customer satisfaction leadership team.

Main responsibilities
•    Lead Supplier Warranty Recovery (SWR) in cross-functional and collaborative work with Purchasing and Engineering, building strong relationships.
•    Drive teams to act upon the supplier contractual obligation towards Volvo Group and constantly strive to strengthen the Group legal position.
•    Lead the digitalization transformation within the technical analysis and warranty recovery area to reduce warranty cost and increase warranty recovery
•    Drive teams’ competence development, strategic continuous improvement activities and standardization of warranty/quality best practices.
•    Represents warranty and Q&CS as required within the Group or with external stakeholders.

 
To be successful and have fun in this role: 
•    You have leadership experience, business understanding, sense of negotiation.   
•    You naturally lead teams in an inclusive way and enjoy working in an international environment. 
•    You are a collaborative team player and capable of constructively challenging other colleagues.  
•    You have experience in being a part of or leading a global management team

We also want you to have Msc in Engineering/Business Administration or equivalent.
 

Curious and have some questions? Feel free to reach out!
David Elebring, Vice President Quality & Customer Satisfaction, david.elebring@volvo.com
Alma Velijevic Torrez, Talent Acquisition Partner, alma.velijevic.torrez@volvo.com

 

Last application date 22nd of December. 

 

We value your data privacy and therefore do not accept applications via mail. 

 

Who we are and what we believe in 
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

 

Applying to this job offers you the opportunity to join Volvo Group . Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities. 

 

Group Trucks Technology are seeking talents to help design sustainable transportation solutions for the future. As part of our team, you’ll help us by engineering exciting next-gen technologies and contribute to projects that determine new, sustainable solutions. Bring your love of developing systems, working collaboratively, and your advanced skills to a place where you can make an impact. Join our design shift that leaves society in good shape for the next generation.

Job Category:  Technology Engineering

Organization:  Group Trucks Technology

Travel Required:  Occasional Travel

Requisition ID:  16062