Customer Support Advisor - Spanish + Portuguese

Job description

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. 

Introduction

Volvo Action Service (VAS) takes care of our Volvo Group customers across Europe whenever one of their vehicles has a problem. Delivering great customer service is at the heart of our operation, as we take a proactive approach to get vehicles back on the road as quickly and smoothly as possible.

This is us, your new colleagues

You will work in a dynamic environment with colleagues from all over the world, where your team is your family away from home. Our diversity makes us stronger, as we speak 21 different languages in order to support our customers.

We are a 24/7 operation and our department is spread over three European sites – Ghent (Belgium), Rugby (UK) and Bucharest (Romania), as well as our team in Johannesburg (South Africa). Everyone shares a passion for giving the customer the best experience possible and solving any problems that might arise.

This is the job

·  Our multi-lingual advisors utilise their language skills to support customers with international breakdowns. It doesn’t matter where they are in Europe, we take full ownership of the breakdown and give our customers a peace of mind.
·  Communication is key. We are in regular dialogue with the dealer doing the repair and updating the customer with progress.
·  A creative and proactive approach to problem solving ensures our customers are well supported. When things aren’t going smoothly, we think outside the box.
·  Teamwork and collaboration are the foundations of our business

Are you the one?

·  You are customer focused, always striving for the best possible service and solution for our customers.
·  You are a confident communicator, adapting your style to each customer to make sure they feel heard and supported.
·  You go the extra mile, solving problems with a proactive and creative mindset.
·  You like working in a team, supporting and lifting each other up.
·  You are keen to keep learning and developing your skills.
·  You are open to working in shifts, just like your colleagues, to provide round-the-clock service to our clients.
·  You are fluent (written and verbal) in English, Spanish and Portuguese. French or Italian are a plus.

A perfect match? Just some of the benefits working for us...

·  Competitive salary, with meal vouchers, transport costs, shift allowance, etc.
·  Well-being services
·  Restaurant on site
·  Opportunity to grow within the company
·  Good work life balance
·  Possible to work 50% (2-3 days) from home
·  International environment
·  Support in relocation when moving from abroad

Let's do this!

Are you excited by the prospect of joining our team and starting a career with Volvo? Want to get to know our business first? Check out our video .

If you are ready to join us, just click the button and apply!

Our recruitment team will get in touch with you very soon and set you up with a meeting with your future manager. You can also expect a chat with one of our colleagues to assess your level of fluency in the relevant languages.

After all that, what is left for you, is to cross your fingers as we will get back to you with our final feedback in a few days. We try to keep our process short and efficient for your convenience.

We value your data privacy and therefore do not accept applications via mail. 

Who we are and what we believe in 
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

Applying to this job offers you the opportunity to join Volvo Group . Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities. 

 

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in. 

Job Category:  Sales & Services

Organization:  Volvo Trucks

Travel Required:  No Travel Required

Requisition ID:  16213