CRM & Data Management Senior Specialist

Job description

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. 

What you will do

At Renault Trucks Turkey you will contribute to the transformation of our company, the transport industry and society at large.

The main responsibilities of the position are:

• Develop and execute the vision and strategy for Renault Trucks CRM roadmap.

• Implement CRM strategies to enhance customer loyalty, personalization, and direct marketing effectiveness.

• Manage and ensure compliance of the CRM database, create dashboards with regional analysis and segmentation, and lead network training initiatives.

• Lead data strategy by consolidating data across departments, ensuring data quality, retention, and insights generation for business growth.

• Support dealers with CRM/Sales Drive processes, perform proactive analysis on lost deals and quotations, and deliver actionable insights.

• Conduct competitor analysis and prepare regular reports on the Turkish heavy-duty trucks market and customer segments.

• Provide deep market insights on industry trends and customer segments while estimating market development for strategic studies.

• Prepare ad-hoc and detailed analyses to support key business decisions and uncover product and market trends through data mining.

• Assist the sales team by regularly preparing market, segment, and sales-related reports.

• Schedule regular dealer and customer visits to collect timely feedback and integrate insights into business outcomes.

Who are you?

Do you dream big? We do too, and we are excited to grow together.

The main requirements in this role are:
• Bachelor's degree in mathematics, statistics, computer science or related field

• Minimum of 4 years in a similar role with expertise in analytical tools and CRM systems.

• Proven ability to work effectively within cross-functional teams

• Strong proficiency in mathematics, analytical tools, databases, and relevant software

• Excellent multitasking and task management abilities, confident decision-making skills, and clear process communication

• Able to meet multiple deadlines simultaneously

• No travel restrictions

We value your data privacy and therefore do not accept applications via mail. 

 

Who we are and what we believe in 
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

 

Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities. 

 

As part of Volvo Group, Renault Trucks counts 10,000 professionals committed to have a positive impact on society. We want to contribute to a more sustainable future. We create the business opportunities to make it happen and we stand up to lead this transformation in the transport industry. We care for each other and value our work-life balance. We are eager to learn and grow. We think as entrepreneurs, we are empowered and fairly recognized for our contribution. We are simple, pragmatic, committed and warm. 

Job Category:  Sales & Services

Organization:  Renault Trucks

Travel Required:  Occasional Travel

Requisition ID:  20894