Customer Fulfillment Specialist

Job description

Company Description

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Veolia's Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.

 

Job Description

Come join our team at our Analytical Instruments business, Boulder, Colorado facility, where we work and collaborate in an amazing work environment. We design, supply, and service a range of water systems
and monitoring equipment in industries ranging from pharmaceutical to food and beverage
applications, and from microelectronics ultrapure water to municipal water and industrial
wastewater treatment. We are one of the world’s leading manufacturers of total organic
carbon (TOC) analyzers and corresponding certified reference materials. Our ground-
breaking endotoxin analyzer is the latest addition to our expanding analytical instruments
portfolio. We strive to provide not only superior technology and design, but also outstanding
quality, service, and application support. 

Veolia is the benchmark company for ecological transformation with a global footprint of over
220,000 employees. Join the environmental revolution transforming over thirteen industries
with sustainable solutions, innovative delivery technologies, and proven expertise. Our
growing network of employee resource groups are the backbone of our inclusion & diversity
culture with campus specific, employee led, opportunities for fun, community service, and
personal development. If you like the idea of working for a company that’s doing big things to
create a cleaner, more sustainable world for us all, here’s more!

Job Summary:
We are looking for dedicated individuals to deliver a great customer experience with each
interaction while having a hand in making the world a better place. Working in the Customer
Fulfillment Solutions team as a North American Customer Fulfillment Representative, you
are the customer's first point of contact with Veolia Water Technology & Solutions. You will
be working directly with our customers, sales team and partners to provide the best fulfilment
experience possible. With a focus on operational excellence and customer satisfaction, you
will ensure that customer orders are managed with a combination of speed, quality and
accuracy.

Key activities within this entry level role include, order entry, reviewing/actioning reports,
troubleshooting & resolving order issues, updating the customer on the status of their order
and resolving issues relating to invoicing and billing issues. To be effective in this role, you
will build and cultivate strong relationships & act collaboratively with sales, distribution
partners, customers, and across the entire supply chain team.

Duties & Responsibilities:

·  Partner and coordinate with key supply chain departments to satisfy customer requirements, minimizes cost and maximize results
·  Enter customer orders with a focus on quality, accuracy and speed
·  Handling inbound calls from customers, listening to customers needs or issues, and providing helpful solutions
·  Proactively manage existing customer orders
·  Prevent, reduce, and resolve escalations, returns, and invoicing issues
·  Prioritize &manage high volume of requests from Customers & Inside Sales Team
·  Engage the customer directly to resolve issues, clarify order requirements & ensure delivery of product
·  Keep customers proactivity informed about the status of their orders
·  Manage critical cases with a sense of urgency and ownership

Qualifications

Knowledge, Skills & Abilities:

·  An ability to work in a cross-functional environment with peers & immediate leadership
·  Energetic, strong interpersonal, organizational and communication skills
·  A motivated self-starter with strong problem-solving skills
·  Excellent time management skills & ability to prioritize work from multiple channels
·  Ability to understand specific business objectives, priorities and key processes
·  Cross-functional and global collaboration with peers, Sales, & Supply Chain
·  Meets/exceeds responsiveness expectation to customers & internal assignments
·  Awareness of Quality Framework initiatives including document management, continuous improvement projects and basic ISO quality management system awareness
·  Understands the role in performance management and fulfills ongoing weekly, quarterly, and annual performance monitoring activities
·  Meets/exceeds responsiveness expectation on internal assignments
·  Thrives in a fast-paced but fun work environment
·  This is a hybrid position, requiring a minimum of 2 days in the office
·  Ability to work rotating shifts Monday - Fridays, within the working window of 7:00AM- 5:00PM.

Education & Experience:

Required:

·  High School Diploma
·  0-2 years of customer service/ fulfilment / procurement experience
·  Digital mindset: comfortable entering and retrieving data in a variety of software, CRM and ERP platforms

Preferred:

·  Diploma/certificate preferred in Business, Supply Chain or equivalent experience
·  Knowledge of SAP & Salesforce or other ERP and CRM software
·  Basic presentation skills
·  Understanding & employment of proper written, verbal, & meeting etiquette
·  Basic commercial reconciliation
·  Google Suite expertise

Additional Information

We offer competitive compensation and benefits, working in a dynamic environment with
challenging projects and training provided to ensure your success. We realize diverse teams
make smarter decisions, deliver better results, and build stronger communities. We are an
organization that champions diversity and inclusion at every level and are proud to be an
equal opportunity workplace.

Why You’ll Love Working Here!

·  In diversity lies strength - We strive to be a workplace that is inclusive and empowers people to contribute their best
·  Recognition and rewards for your hard work and achievements
·  Opportunity for new challenges - We are growing and love to promote from within
·  An excellent leadership team and a collaborative culture that values innovation
·  At all levels of the organization, we recognize talent and want to help you build your sustainable career!

At Veolia, we realize diverse teams make smarter decisions, deliver better results, and build
stronger communities. We’re an organization that champions diversity and inclusion at every
rung of the ladder and are proud to be an equal opportunity workplace. Because our people are
our greatest assets, we also offer competitive compensation and benefits that include :

·  Compensation - The salary range is tied to the market for similarly benchmarked roles. The range is not an absolute, but a guide, and offers will be based on the individual candidate’s knowledge, skills, experience, and market conditions, as well as internal peer equity.  Depending upon all the preceding considerations for the final selected individual candidate, the offer may be lower or higher than the stated range: $26-$31 hourly
·  Medical, Dental, & Vision Insurance Starting Day 1!
·  Life Insurance
·  Paid Time Off
·  Paid Holidays
·  Parental Leave
·  401(k) Plan - 3% default contribution plus matching!
·  Flexible Spending & Health Saving Accounts
·  AD&D Insurance
·  Disability Insurance
·  Tuition Reimbursement

This position is expected to stay open until December 30th, 2024. Please submit your application by the above date, to ensure consideration.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date
of this posting. The Company reserves the right to modify this information at any time, subject
to applicable law.

****Applicants are required to be eligible to lawfully work in the U.S. immediately; employer
will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this
opportunity****

VWTS does not accept unsolicited resumes from external recruiting firms. All vendors must have a current and fully executed MSA on file before submitting candidates.  Any unsolicited resumes and candidate profiles will be deemed the property of VWTS, and no fee will be due.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.

All your information will be kept confidential according to EEO guidelines.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.

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