Manager of Reputation and Communications - 12 Month FTC

Job description

TJX Europe

At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whether you’re working in our Distribution Centers, Corporate Offices, or Retail Stores—TK Maxx & Homesense, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX team—a Fortune 100 company and the world’s leading off-price retailer.

Job Description:

The Role

The Head of Reputation and Communications is a key role within the European Marketing & Corporate Responsibility function at TJX Europe.

This role is responsible for creating and delivering impactful and measurable pan-European proactive and reactive corporate & internal communications strategies and plans to promote, protect and grow trust in TJX Europe’s brands.

The role is focused on building and creating a narrative around the company’s Corporate Responsibility & Sustainability (CR&S) and Inclusion & Diversity (I&D) goals and programmes. As such, a strong knowledge of and passion in these topic areas, as well as strong experience in, corporate & internal communications are key for success.

Both CR&S and I&D are well embedded in TJX Europe’s business and culture. The company has long-standing charitable partnerships, including Cancer Research UK and Comic Relief, and has raised over £100m in the past 20 years.

The role manages a high-performing European team, including three direct reports and agencies.

Who You Are

• Build a proactive European corporate & internal communications approach, successfully identifying and communicating positive stories, news and milestones that are aligned to TJX Europe’s CR&S/I&D priorities to drive awareness, engagement, trust and advocacy with current and potential customers and employees
• Develop and lead, working closely with internal stakeholders and external partners, the creation and execution of the Human & Cultural Calendar that delivers the tactics required to deliver against the strategies
• Devise and deliver employee engagement activities to support CR&S/I&D initiatives, particularly around employee fundraising and donating
• Oversee external corporate landscape monitoring, CR&S/I&D corporate position statements, policies and message matrices
• Lead the resolution of CR&S/I&D issues and crises as required to avoid or minimise reputational damage to the business and manage CR&S/I&D media enquiries
• Lead the team’s evolution, including scope of work and ways of working across the team and partners, with an ambition to streamline processes and increase efficiency and effectiveness
• Develop and nurture a high performing team, providing clear objectives aligned with the business goals, reviewed regularly. Support the team in driving their own development and build strong succession capability

What You'll Bring

• Significant professional experience in leading the creation and delivery of a corporate communications strategy, deploying integrated and effective projects and plans that generate substantial profile and coverage
• Significant professional experience in leading the creation and delivery of effective internal communications strategies to European audiences
• Substantial experience leading teams and agencies to deliver successful events
• Strategic thinker, able to understand context and connect dots to stay ahead of issues and maximise opportunities
• Up-to-date knowledge of the latest trends, thinking and best practice within communications and reputation. Takes an interest in current affairs and consumer issues
• Experience of working for multi-market, matrixed consumer brands
• European market knowledge and a proven ability to work across different cultures
• Sophisticated written and verbal communications, content creation and editing skills
• Strong storytelling skills and a passion for creating compelling narratives
• Numerate and commercially astute with a strong drive for results. Able to measure work against business KPIs and effectively manage budgets
• Proven ability to effectively plan and manage to tight deadlines
• Prioritises accuracy and strong attention to detail

• Strong collaboration, influencing & stakeholder management skills, partnering at all levels
• Diplomatic, able to constructively challenge existing thinking whilst building credibility and trust
• High integrity and credibility based on an ability to handle sensitive and confidential issues
• Flexible, able to find solutions in unknown circumstances, comfortable “working in the grey”.
• Resilient, energetic and enthusiastic. Responds constructively to new ideas in an evolving environment
• Positive and pro-active with a curious and creative mindset
• Has a “can-do” attitude, uses initiative and works independently with limited support
• Strong team development skills, placing a priority on motivating and developing people
• Readily shares knowledge and expertise with others
• Thrives working in a fast-paced, continuously evolving retail environment
• Remains a calm and clear thinker under pressure
• Self-aware and continually focused on personal development
• An innovator with commercial pragmatism at the core
• A love of retail.

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