Offers “Tjx”

13 days agoTjx

Customer Experience Coordinator

  • Kent, Sierra Leone
  • Marketing

Job description

Customer Experience Coordinator 

Job Summary:

Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store.

Responsibilities:

·  Role models exceptional customer service
·  Creates a positive internal and external customer experience
·  Promotes a culture of honesty and integrity; maintains confidentiality
·  Takes an active role in training and mentoring Associates on front end principals using appropriate company resources and tools
·  Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
·  Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
·  Addresses customer concerns and issues promptly, ensuring a positive customer experience
·  Ensures Associates execute tasks and daily activities in accordance with store plan; reprioritizes as needed
·  Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides periodic progress updates
·  Provides and accepts ongoing recognition and constructive feedback
·  Partners with Management on Associate training needs to increase effectiveness
·  Ensures adherence to all labor laws, policies, and procedures
·  Promotes credit and loyalty programs during customer interactions
·  Supports and participates in store shrink reduction goals and programs
·  Promotes safety awareness and supports maintenance of a risk-free environment
·  Performs other duties as assigned

Requirements:

·  Available to work flexible schedule to support business needs, including nights and weekends.
·  Strong understanding of merchandising techniques
·  Capable of handling multiple tasks at one time
·  Strong organizational skills with attention to detail
·  Ability to respond appropriately to changes in direction or unexpected situations
·  Team player, working effectively with peers and supervisors to accomplish tasks
·  Strong communication skills
·  Ability to train others
·  One year retail and 6 months of leadership experience.

Full-Time 

Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue
Job Segment: Merchandising, Front End, Retail, Technology