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Customer Experience Coordinator

  • Kent ( Jefferson County )
  • Marketing

Job description

Customer Experience Coordinator

Job Summary:

Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store.


· Role models exceptional customer service
· Creates a positive internal and external customer experience
· Promotes a culture of honesty and integrity; maintains confidentiality
· Takes an active role in training and mentoring Associates on front end principals using appropriate company resources and tools
· Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
· Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
· Addresses customer concerns and issues promptly, ensuring a positive customer experience
· Ensures Associates execute tasks and daily activities in accordance with store plan; reprioritizes as needed
· Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides periodic progress updates
· Provides and accepts ongoing recognition and constructive feedback
· Partners with Management on Associate training needs to increase effectiveness
· Ensures adherence to all labor laws, policies, and procedures
· Promotes credit and loyalty programs during customer interactions
· Supports and participates in store shrink reduction goals and programs
· Promotes safety awareness and supports maintenance of a risk-free environment
· Performs other duties as assigned


· Available to work flexible schedule to support business needs, including nights and weekends.
· Strong understanding of merchandising techniques
· Capable of handling multiple tasks at one time
· Strong organizational skills with attention to detail
· Ability to respond appropriately to changes in direction or unexpected situations
· Team player, working effectively with peers and supervisors to accomplish tasks
· Strong communication skills
· Ability to train others
· One year retail and 6 months of leadership experience.


Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue
Job Segment: Merchandising, Front End, Retail, Technology