Lead Sales Development Representative @iubenda

Job description

🎯 Mission & Core Purpose
Your mission is to grow and protect iubenda's recurring revenue by proactively
engaging customers, preventing churn, and unlocking expansion opportunities across
our product suite.
As our Lead Growth Sales Development Representative (Player Coach), you'll work
at the intersection of Sales, Customer Success, and Growth. You'll identify customers
who need support selecting the right solution and turn product usage signals into
meaningful conversations that drive retention and upsell.
You'll play a key role in building scalable, data-driven retention motions that
help customers succeed and grow with iubenda.
You'll support junior Growth Sales Development Representatives as a coach to help
them achieve their goals.
💼 Key Responsibilities
• Conversion, Expansion & Growth Motions
o Identify and qualify conversion, upsell and cross-sell opportunities
within the existing free and paying customer base.
o Educate customers on additional features, higher plans, or
complementary products.
o Generate a qualified expansion pipeline and hand off opportunities to
Sales or Account Executives.
o Support lifecycle and expansion campaigns with targeted outreach
and follow-up.
o Partner with Growth and Lifecycle Marketing on campaigns, messaging,
and customer journeys.
o Maintain accurate CRM data, documenting conversations, outcomes,
and customer feedback.
o Test and optimize outreach sequences, messaging, and
engagement strategies.
• Customer Retention & Churn Prevention
o Proactively reach out to customers showing churn risk, low engagement,
or product friction.
o Re-engage inactive or at-risk accounts through email, calls, and
LinkedIn. o Understand customer needs and position the right plan,
features, or products to retain them.
o Collect and share churn insights and objections with Customer
Success, Product, and Growth teams.
• Analytics & Performance
o Track outreach performance, retention impact, and expansion
pipeline contribution.
o Use CRM and product usage signals to prioritize accounts and
actions.
o Continuously improve processes based on data and
feedback.

Desired profile

👤 Your Profile
You're a customer-centric, proactive communicator who enjoys helping users
succeed while driving measurable revenue impact. You're curious about customer
behavior, comfortable with outreach via chat, phone or video calls, and excited to
work in a fast growing SaaS environment where retention truly matters.
You thrive in cross-functional setups, enjoy experimenting with messaging and
approaches, and see churn prevention as a growth opportunity, not a support
task.
💡Experience & Skills
• 5+ years of experience in Sales Development, Customer Success,
Account Management, or Growth roles.
• Experience in managing sales profiles
• Excellent communication skills in English and in a second European
language, preferably French, Italian, German or Spanish.
• Comfortable engaging customers via email, calls, and LinkedIn.
• Strong communication and listening skills, with a consultative mindset. •
Data-driven approach and curiosity for product usage and lifecycle signals.
• Experience with CRM tools (HubSpot or similar preferred).
• Ability to work autonomously in a remote, international team.
• Experience in B2B SaaS is a strong plus.
• Interest in privacy, compliance, or tech products is a bonus.

About The Good Talent

🧬About Us
We're iubenda, the team turning compliance into a growth engine. We help over 110K
businesses all around the world build trust, boost performance, and grow without
limits. Now part of team.blue, we're scaling privacy tech with confidence, creativity,
and a little bit of attitude. Join a team that moves fast, thinks big, and makes privacy
feel exciting again!