SC Shared Business Services - Pillar leader - Order Management

Job description

OUR STORY

At STMicroelectronics, we believe in the power of technology to drive innovation and make a positive impact on people, businesses, and society. As a global semiconductor company, our advanced technologies and chips form the hidden foundation of the world we live in today.

When you join ST, you will be part of a global business with more than 115 nationalities, present in 40 countries, and comprising over 50,000 diverse and dedicated creators and makers of technology around the world.

Developing technologies takes more than talent: it takes amazing people who understand collaboration and respect. People with passion and the desire to disrupt the status quo, drive innovation, and unlock their own potential.

Embark on a journey with us, where you can innovate for a future that we want to make smarter and greener, in a responsible and sustainable way. Our technology starts with you.

Shared Business Services Team Leaders

Within the Global Supply Chain organization, the Shared Business Services team plays a pivotal role in enabling the smooth execution, coordination, and improvement of critical supply chain processes across the company.
The Team Leaders within SC SBS are responsible for ensuring operational excellence, cross-functional coordination, and continuous improvement across global supply chain activities. Interacting with teams across Europe and Asia, these roles require strong collaboration, process discipline, analytical capability, and the ability to work effectively across time zones.

Job Purpose

The Team Leader – Order Management is responsible for leading the team supporting end-to-end order management activities within the Shared Business Services organization. This role ensures the reliable execution of order confirmation processes, customer link validation, and related support activities, while driving consistency, issue resolution, and continuous improvement across the order management flow.

Key Responsibilities

Run the engine – Transactional and Operational Execution

·  Lead and monitor the operational execution of order management activities with accuracy and consistency.
·  Manage order confirmation processes, including SAP aATP PAL exceptions.
·  Monitor daily operational flows and ensure timely resolution of exceptions and urgent issues.
·  Maintain high standards of data accuracy, system consistency, and process compliance.
·  Support business continuity through reliable execution and team coordination.

Connect the dots – Process Support and Coordination

·  Provide coordination and operational support for SAP aATP PAL loading and validation.
·  Support order management process activities across stakeholders and interfaces.
·  Ensure adherence to defined operating procedures and process standards.
·  Follow up on open actions, process dependencies, and escalations to closure.
·  Contribute to process documentation, standardization, and best practice sharing.
·  Facilitate communication between business and supply chain teams.

Make it better – Analysis and Continuous Improvement

·  Analyze order management data to identify trends, risks, and improvement opportunities.
·  Lead TBA rescheduled and RD/PLD gaps analysis.
·  Support root cause analysis and problem-solving activities related to order management.
·  Track recurring issues and propose corrective and preventive actions.
·  Contribute to initiatives aimed at improving reliability, efficiency, and scalability of the order management process.

Profile & Skills

·  Strong understanding of order management and supply chain execution processes.
·  Experience in operational coordination and transactional process management.
·  Analytical mindset with attention to detail and strong problem-solving ability.
·  Ability to work in a global, cross-functional environment.
·  Strong communication and stakeholder management skills.
·  Leadership capability and ability to guide team members effectively.

ST is proud to be one of the 17 companies certified as a 2025 Global Top Employer and the first and only semiconductor company to achieve this distinction. ST was recognized in this ranking thanks to its continuous improvement approach and stands out particularly in the areas of ethics & integrity, purpose & values, organization & change, business strategy, and performance.

At ST, we endeavor to foster a diverse and inclusive workplace, and we do not tolerate discrimination. We aim to recruit and retain a diverse workforce that reflects the societies around us. We strive for equity in career development, career opportunities, and equal remuneration. We encourage candidates who may not meet every single requirement to apply, as we appreciate diverse perspectives and provide opportunities for growth and learning. Diversity, equity, and inclusion (DEI) is woven into our company culture.

To discover more, visit st.com/careers.