Customer service supervisor - h/f

Job description

JOB SUMMARY

Ensure excellence of operations for customer service: from order intake through order processing, deliveries, documentation, invoicing, cash recovery and daily support. To achieve this mission, the Customer Service Supervisor will oversee and assist one customer service employee in the performance of his job duties such as responding to customer inquiries and resolving issues or complaints, as well as assisting him handling his own customer accounts. On top of his/her management duties, the CSS will directly handle the admin support for some KA.

 

DUTIES/RESPONSIBILITIES

Oversees the daily workflow of the department and ensure operations excellence:

forecast management (along with sales), order processing, coordination with production/planning, documentation and shipping, invoicing, payment follow-up, coordination with sales departments…

Recruits, interviews, hires, and trains new staff.
Provides constructive and timely performance evaluations.
Maintain a good communication level with sales managers and directors.
Maintain good communication level within the site: planning, quality, finance, …
Performs other related duties as assigned.

Desired profile

REQUIRED SKILLS / ABILITIES

College Degree or equivalent.
At least 5 years related experience required: B2B, industrial environment, packaging is a +
organizational skills and attention to detail.
time management skills with a proven ability to meet deadlines.
interpersonal and customer service skills.
verbal and written communication skills.
Strong analytical and problem-solving skills, good math skills
Strong supervisory and leadership skills.
Ability to prioritize tasks and to delegate them when appropriate.
Ability to function well in a high-paced and at times stressful environment.
Proficient with Microsoft Office Suite or related software.




PHYSICAL REQUIREMENTS

Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times

About Sterimed Inc. - Ridgeville

With 1,500 employees, 14 production sites and 23 logistics and sales sites on 3 continents, STERIMED is the world leader in sterilisation packaging solutions for medical devices, a market with strong structural growth and high requirements (product quality, medical standards, etc.). Sterimed develops, produces, transforms and markets different types of solutions (bacterial barriers and pre-formed sterilisation packaging) for both hospitals and medical device manufacturers.

As an LBO group, Sterimed is characterised by a strong entrepreneurial DNA and has been pursuing a very dynamic external growth policy for several years. Since its founding in 2016, the size of the group has increased 4.5 times, and 10 acquisitions have been made since 2017.