Technical Support Engineer - M/F/D

Job description

About

AB Tasty is a global leader in AI-powered experience optimization solutions, enabling brands to personalize, experiment, recommend, and search to deliver exceptional experiences across their websites and apps.

Our integrated platform offers web and API-based solutions that help companies align their digital, e-commerce, and product teams, maximizing digital impact to create seamless and engaging experiences for their customers.

At AB Tasty, we are committed to continuous innovation and exploring cutting-edge technologies to ensure we provide state-of-the-art solutions. Every project is an opportunity to push boundaries and make a real impact on user satisfaction.

Leading brands such as Kering, McDonald's, L'Oréal, Disneyland Paris, and LVMH use AB Tasty's platform to achieve their revenue goals by maximizing the impact of their digital initiatives.

Since our founding in 2009, AB Tasty has established itself as a key player in the industry, with offices across North America, Europe, and Asia Pacific (Australia and Singapore). We foster a collaborative environment where teams work together to exceed expectations and deliver tangible results for our clients.

Job Description

WHO WE ARE

Ready to shape the future of digital optimization with a global leader in AI-powered experience solutions? We invite you to join AB Tasty on our mission to help brands sell better by creating positive user experiences across all digital properties!

Since our founding in 2009, we've partnered with over 1000 clients, including renowned brands like Kering, McDonald’s, Ulta Beauty, L’Oreal, Disneyland Paris, and LVMH among others. With a presence in 8 countries across 3 continents, our team of 300+ passionate individuals is dedicated to building the internet of the future.

At AB Tasty, we're more than just a company – we're a community. Joining AB Tasty means becoming part of a diverse, dynamic team that values innovation and growth.

Our company culture is at the heart of everything we do. We have our core values that shape our daily interactions and guide us in our mission:

·  We bring client satisfaction
·  We are impactful
·  We go above and beyond
·  We live one team, one dream

We’re committed to creating a workplace where everyone feels empowered to share ideas, take risks, and make an impact. We also know that a happy team is a productive team, that’s why at AB Tasty, we’re not just about delivering top-notch digital experiences - we’re committed to nurturing our team and their professional journeys.

Learn more about AB Tasty and our teams:

·  About Us
·  Your Journey with Us
·  AB Tasty on Welcome to the Jungle

THE TEAM

Join our dynamic TSE France team in Paris, where you'll collaborate with a team of developers to design and implement campaigns for our clients. As a Technical Support Engineer, part of the AB Tasty Clients Team and supports our key accounts through various channels (web & web mobile) in order to use our conversion optimisation solution with maximum efficiency. You'll play a key role for the technical implementation of optimisation and personalisation campaigns that increase the conversion rate, improve the customer experience, and generate new leads for our clients. You will be mentored by our seasoned experts, and you’ll have the freedom to innovate and contribute to AB Tasty’s growth—making a real impact from day one!

Tech Stack:  Python, JavaScript, HTML, CSS
Collaboration tools: Slack, Jira, Confluence, and more
Travel:  occasional travel to client sites or team-building events

YOUR MISSION

·  Provide technical support in the implementation of A/B tests and personalisation campaigns, including dynamic content (e.g. Angular, React.js), custom JS scripts and integrations
·  Manage and evaluate client requests and liaise with partner/product teams as required
·  Analyse, identify and evaluate new optimisation opportunities from technical, analytical or qualitative sources
·  Support the Customer Success team with technical pre-sales and new client onboarding
·  Conduct campaign feasibility studies and propose the best solution to meet the client's needs within the capabilities of the tool

WHAT YOU WILL BRING

·  Knowledge of JavaScript, HTML and CSS is essential
·  2-5 years of experience in Python
·  Studies in web design, IT, usability/UX and development (especially with TypeScript) are a plus
·  Thoughtfulness and a deep sense of learning. You're an analytical thinker who can apply your knowledge to a variety of technical contexts in a creative and goal-oriented way. You're structured and creative enough to solve most challenging problems independently, given the necessary knowledge. You are a fast learner of new concepts and skills and love to dig deep
·  Passion for the field. Curiosity and willingness to learn about new web and online marketing technologies
·  Team spirit. You are a team player who is willing to share ideas and experiences and bring constructive ideas to the team
·  Fluency in English. Effective communication is a key aspect of this role. That's why you'll need to be fluent in reading, writing and speaking English. Other languages (e.g. Spanish, German or French) are a plus!

If you don’t meet 100% of these qualifications, tell us why you’d still be a great fit for this role in your application!

WHY YOU WILL LOVE IT HERE

·  Diverse opportunities and real impact: you'll work on a wide range of projects with clients in various industries, tackling unique challenges every day. You'll have the chance to make a real difference by delivering meaningful results that directly impact our clients' success - an experience that's both rewarding and educational
·  Empowerment and growth: take ownership of your work and enjoy the freedom to excel without micromanagement. As part of a collaborative, international team spanning 8 countries, you'll have the autonomy to chart your own path while contributing to our collective growth
·  Flexible work: enjoy a balanced work schedule, with up to 3 days of remote work per week
·  Centrally located office & various perks: work in a vibrant space in the 3rd arrondissement of Paris, and enjoy various benefits: meal vouchers (Swile), health insurance (Alan), mobility and Gymlib passes, additional days off, and support for remote working expenses

DETAILS

·  Contract : permanent (full-time)
·  Location : 64-66 rue des Archives, 75003 Paris
·  Remote : hybrid, with up to 3 remote days per week

Additional Information

·  Contract Type: Full-Time
·  Location: Paris
·  Possible partial remote