Technical Support Engineer

Job description

À propos

**Incepto Medical

Saving Time. Saving lives. Together. **

Incepto co-creates and distributes AI applications for medical imaging - Bridging the gap between Physicians and the Tech world.

Incepto forms a passionate, expert and humble team, promoting collaboration and centered on customer and patient needs.

Descriptif du poste

Join us as Technical Support Engineer .

Join us and take on the challenge of AI in Medical Imaging!

Together!

Mission:

As a Technical Support Engineer, you will be the first point of contact for our clients experiencing technical issues. You will troubleshoot, diagnose, and resolve technical problems while providing exceptional customer service. Your expertise will ensure that our clients can effectively use our products and services.

As a main point of contact for our customers, you will be an important source of information for the R&D, Data Science, Product and Customer Success teams.

To achieve this mission, you will:

• Set up and provide customer support for the effective operation of software medical applications.

• Troubleshoot and diagnose technical issues to provide quick and efficient solutions.

• Conduct proactive monitoring of client systems to identify and address potential issues before they escalate.

• Manage and facilitate installed base upgrades, ensuring smooth transitions and minimal disruption to client operations.

• Collaborate with multiple teams to escalate and resolve complex problems.

• Create and maintain technical documentation and FAQs internally and for customers.

• Raise customer feedbacks and propose evolutions for new releases of our products and our partner's products.

• Follow Quality Management System procedures and guidances.

Profil recherché

Bachelors/master’s degree (or equivalent) in Computer Science or bioengineering, you have significant experience in healthcare and information systems.

Qualifications/Requirements:
• Excellent technical awareness (Database, OS installation, script generation, VM, Remote control, etc…).

• Experience in TCP/IP and network configuration.

• Excellent interpersonal skills.

• Customer focus.

• Fluent in French and English.

• Strong problem-solving skills and attention to detail.

Desired skills:
• Passionate with technology and innovation applied to medical domain.

• Previous experience of healthcare IT technologies, such as IT professional already working with PACS, RIS or PAS clinical information systems

• Familiarity with design controls in an FDA regulated environment

Process de recrutement

2 to 3 interviews. Hiring process closed in a few days.

Informations complémentaires

·  Type de contrat : CDI
·  Date de début : 15 octobre 2024
·  Lieu : Paris
·  Télétravail ponctuel autorisé