Technical Support Engineer

Job description

About

Qantev is an AI company that helps health insurers deliver better healthcare to their members.

They do that by leveraging insurers’ historical health claims data and by applying Machine Learning techniques and Generative AI to predict patient journeys.

They are backed by top investors and industry leaders, and have customers all across the world (Europe, USA, LATAM, Asia and the Middle East).

They are a growing team of talented, enthusiastic, and diverse professionals. As an early hire, you will have an unparalleled opportunity for ownership and growth within the company.

Job Description

Your Role

As our first technical support hire, you will play a critical role in building our support function from the ground up. You’ll be the frontline for our customers, helping them resolve issues, answering technical questions, and ensuring their success with our platform. You’ll work closely with our product and engineering teams to escalate complex issues, capture feedback, and improve our product.

This is a unique opportunity to shape how support is done at Qantev, from tools and processes to best practices.

What You’ll Do

· 
Be the first point of contact for customer technical issues via email, ticketing system, or live calls.

· 
Provide a seamless customer experience.

· 
Diagnose, troubleshoot, and resolve software issues in collaboration with product and engineering.

· 
Create and maintain clear, high-quality documentation (FAQs, knowledge base articles, troubleshooting guides).

· 
Track, prioritize, and manage support tickets, ensuring timely resolution.

· 
Gather and communicate customer feedback to help improve the product.

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Contribute to defining and improving support processes, tools, and metrics.

· 
(Over time) Help build and mentor a growing support team.

Preferred Experience

What We’re Looking For

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Experience : 2–4 years in a technical support, solutions engineering, or customer-facing technical role in enterprise SaaS or software.

· 
Technical skills : Strong troubleshooting skills, ability to read logs, run queries, and understand APIs. Familiarity with support or ticketing systems (jira, zohodesk) and cloud-based platforms (AWS, Azure, GCP) is a plus.

· 
Customer focus : Strong communication skills, empathy, and patience in handling customers.

· 
Problem-solving mindset : Ability to dig into complex issues, propose solutions, and follow through.

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Startup mentality : Comfortable wearing many hats, building processes from scratch, and working independently in a fast-paced environment.

· 
Languages : Proficiency in English and Spanish.

Recruitment Process

· 
Screening interview (30min)

· 
Tech interview (1h)

· 
Leadership interview (1h)

Additional Benefits

· 
Bike storage available on-site

· 
Swile meal card : 10 per day, 59% employer contribution

· 
Health insurance (Alan) : 50% covered by the company

· 
Public transport subscription : 50% reimbursed

· 
Regular team activities

· 
Gross annual salary  plus BSPCE (share options)

· 
Start date : ASAP

Additional Information

·  Contract Type: Full-Time
·  Start Date: 24 November 2025
·  Location: Paris
·  Education Level: Master's Degree
·  Experience: > 2 years
·  Possible partial remote