Technical Customer Success Manager

Job description

À propos

Chift is a young & fast-growing start-up .

We created Chift in April 2022 after signing our first customers. In 2023, we were selected among the "Future 40" best companies of Station F. Now, we just closed a funding round with international investors.

We have amongst the biggest European fintechs as clients and we aim at being the European leader in our field.

Things are moving fast and we want to surround ourselves with passionate and positive people to grow in a good atmosphere. We aim to hire 10 people by the end of the year.

You'll be working closely with the 3 co-founders and the first team members. It is a unique opportunity to participate in such a growth trajectory.

Our Vision :

Connecting software in one click to unleash the power of integrations.

We see a future where all business and financial software can be easily connected together to enhance companies’ performance.

Our Ambition :

Be the European leader in 2027.
We are now mainly active in Belgium & France. We are entering the Netherlands.
Other countries should be launched soon.

Our Values:

Positivity - Ownership - Teamwork

Is it for you ?

So,
If you like the startup world
If the words API, SaaS and integrations interest you
If you want to live an incredible experience in the driving seat of a successful early stage start-up

—> Join our team

PS : have a look at https://www.chift.eu/

Descriptif du poste

Your responsibilities:

You will have a key role in our company as you will be at the heart of our clients' satisfaction. We seek a proactive individual who is ready to embrace responsibility , with a strong focus on assisting our customers in successfully implementing Chift’s solutions.

You will collaborate closely with our Customer Success team, but with a strong focus on the technical aspects. From the very first onboarding meeting, you will guide clients in identifying the optimal approach to integrate Chift into their environment, ensuring they possess the necessary knowledge for successful implementation. Additionally, you will work closely with our Product & Growth teams, acting as a true facilitator to help scale the solution with our customers.

Here is an overview (not exhaustive) of your responsibilities:

· 
Supporting new customers through the onboarding process, ensuring a seamless transition to production

· 
Designing tailored solutions with customers, leveraging Chift’s platform capabilities

· 
Be a true pillar between Chift’s teams (Product & Growth)

· 
Partnering with our tech team to develop and refine new integrations and features that meet client needs

· 
Contribute to the development of technical documentation, guidelines, and best practices

What we offer:

· 
Full availability of our CS & Technical team to support and coach you.

· 
Steep learning curve : varied work allowing you to juggle between different technologies.

· 
Experience in a young, rapidly growing tech startup and a great atmosphere .

· 
Flexible work schedule and a mix of office/remote work.

· 
Attractive package (salary, meal vouchers, eco-vouchers, mobility budget, flexible vacation days , etc.).

· 
Possibility of accessing equity in the next funding round .

· 
A good atmosphere in a startup means: aperitifs, lunches, and activities to celebrate each important milestone together.

Profil recherché

· 
Graduate in Business Engineering, Computer Science or Self-taught.

· 
Minimum 3 years of experience. Startup experience in a fintech in a similar role is a BIG plus.

· 
Technical knowledge:

·  Understand how different technical components work together (e.g. API, Security, …)
·  Technical experience in accounting, ecommerce, POS, invoicing or payments is a BIG PLUS!
·  Knowledge of APIs and integrations is a BIG PLUS!
·  Knowledge of SQL is a PLUS!
·  Knowledge of Python is a PLUS!
· 
Beyond technical knowledge, a keen interest in business logic is needed as you will have to quickly understand the client’s use cases, with the ability to translate them in technical solutions.

· 
Strong verbal/written communication and presentation skills , including the ability to effectively communicate with both business and technical teams.

· 
Strong project management skills, autonomous , strong attention to details and excellent problem-solving skills are characteristics that defines you

· 
You should not be scared of developing supporting documentations & flows to empower your technical solutions

· 
Thirst for knowledge ; you love challenges and are eager to learn new things. Moreover, you want to understand the different technologies used to have a good overall view of the solution.

· 
Startup enthusiast: the environment is more rock and roll than a corporate job. You need to be open-minded, resourceful, curious, and enjoy collaboration.

· 
Having an ownership and "doer " spirit: the small size of the team will allow you to take the lead on different subjects.

· 
Language:

·  French native
·  English and Dutch are always a plus.

Process de recrutement

· 
Informal call with Alexandre, the Founder Associate. Just to see if there is a mutual fit with Chift and your career's ambition.

· 
First call to with Henry, the CTO. This step is to get to know each other's will and motivation, but also challenge a bit more your technical knowledge.

· 
Technical case study with Henry, the CTO.

· 
Culture/Fit meeting with Gauthier, the CEO and Matthieu, the CCO.

Informations complémentaires

·  Type de contrat : CDI
·  Date de début : 01 octobre 2024
·  Lieu : Bruxelles
·  Expérience : > 3 ans
·  Télétravail partiel possible