Support Engineer

Job description

À propos

Chift is a young & fast-growing start-up .

We created Chift in April 2022 after signing our first customers. In 2023, we were selected among the "Future 40" best companies of Station F. Now, we just closed a funding round with international investors.

We have amongst the biggest European fintechs as clients and we aim at being the European leader in our field.

Things are moving fast and we want to surround ourselves with passionate and positive people to grow in a good atmosphere. We aim to hire 10 people by the end of the year.

You'll be working closely with the 3 co-founders and the first team members. It is a unique opportunity to participate in such a growth trajectory.

Our Vision :

Connecting software in one click to unleash the power of integrations.

We see a future where all business and financial software can be easily connected together to enhance companies’ performance.

Our Ambition :

Be the European leader in 2027.
We are now mainly active in Belgium & France. We are entering the Netherlands.
Other countries should be launched soon.

Our Values:

Positivity - Ownership - Teamwork

Is it for you ?

So,
If you like the startup world
If the words API, SaaS and integrations interest you
If you want to live an incredible experience in the driving seat of a successful early stage start-up

—> Join our team

PS : have a look at https://www.chift.eu/

Descriptif du poste

Intro:

We created Chift two years ago and we want to be the European leader of financial software integrations by 2027  It’s an amazing opportunity to be part of the early builders of an ambitious and fast-growing start-up.

You will be working closely with the founding team ****and your actions will have a direct impact on the company and the product used by our clients. Depending on your skills and the strategy, we will prioritize the many projects you will be working on.

Your responsibilities:

You will have a key role in our company as you will be in direct relation with our customers helping them to enjoy a perfect ride with Chift. We are looking for someone who is willing to take on responsibilities with a focus on troubleshooting and resolving end-user problems . You will be mostly in contact with the tech team of our clients.

Here is an overview (not exhaustive) of your responsibilities:

· 
Support of our customers & 2nd line support for end-users

· 
Helping new customers to onboard smoothly

· 
Handle tickets related to issue with our applications: sync issues, api issues,

· 
Troubleshooting

· 
Improve our processes & procedures related to support

· 
Documentation of problems & solutions, helping to build the perfect self-service portal for customers

Profil recherché

· 
+2y of engineering or technical support experience

· 
Developing skills : knowledge of Python and APIs is wanted

·  Comfortable using tooling like Postman to reproduce issues our customers face
· 
Love working with customers and have good communication skills

· 
Thirst for knowledge ; you love challenges and are eager to learn new things. Moreover, you want to understand the different technologies used to have a good overall view of the solution.

· 
Startup enthusiast: the environment is more rock and roll than a corporate job. You need to be open-minded, resourceful, curious, and enjoy collaboration. A first startup experience is a plus, but not a must

· 
Having an ownership and "doer " spirit: the small size of the team will allow you to take the lead on different subjects

· 
Language: French or Dutch native with a good English proficiency

Process de recrutement

· 
Discovery call with Alexandre, Founder Associate

· 
Interview with Henry, CTO& co-founder

· 
Technical case study

· 
Interview with the 3 founders: Gauthier, Henry and Matthieu

Informations complémentaires

·  Type de contrat : CDI
·  Date de début : 01 janvier 2025
·  Lieu : Bruxelles
·  Télétravail ponctuel autorisé