Senior Solutions Engineer

Job description

About

Dfns is a cybersecurity company providing crypto wallet infrastructure. We develop the leading wallets-as-a-service platform of the digital asset industry. Enterprises and financial institutions use Dfns to create, integrate and manage programmable wallets at scale, secured by state-of-the-art cryptography. Founded in August 2020 in Paris, Dfns is SOC 2 Type II certified firm employing 25 people across the EU and the US.

ABN AMRO, Fidelity, Zodia Custody and many other financial organizations have created over 10 million wallets and secured over 1 billion dollars in transaction value with Dfns. Since inception, Dfns has been incubated through Techstars, Station F and raised over $20M with White Star Capital, ABN AMRO, Bpifrance, Coinbase, Semantic, Wintermute, Figment, Motier, Hashed, 6MV, Susquehanna and other great investors.

Job Description

Help us build the leading wallet infrastructure for the multi-trillion-dollar digital asset industry. Collaborate with exceptional leaders like our CTO, CPO, CEO, and work alongside experts including Software Engineers, Security Engineers, and Cryptographers, with a keen eye for detail, and the ability to thrive in high-pressure situations and in a fast paced environment within our customer success team. We're looking for a Solutions Engineer with a strong background in helping developers set up and configure products for optimal performance and security.

As a Senior Solutions Engineer, you will:

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Assist in designing and implementing our wallet infrastructure with robust security controls.

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Provide technical guidance and support to clients for optimal product setup and configuration.

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Conduct reviews and develop training as well as documentation to ensure clients understand and effectively use our solutions.

Preferred Experience

Responsibilities

Your main objective is to create, test, and maintain top-notch software that aligns with customer requirements and business objectives.

Your daily tasks will involve:

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Assisting in the architecture and scalability planning of our wallet infrastructure.

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Conducting security risk assessments and recommending mitigation strategies.

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Developing integration plans for third-party systems and APIs.

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Leading client onboarding sessions to ensure smooth adoption of our solutions.

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Providing hands-on troubleshooting and debugging for client issues.

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Customizing solutions to meet specific client needs and use cases.

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Monitoring system performance and implementing performance optimization techniques.

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Collaborating on cross-functional projects to enhance overall product functionality.

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Preparing and presenting technical proposals to potential clients.

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Offering post-implementation support and continuous improvement recommendations.

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Gathering client feedback to inform product development and enhancements.

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Participating in technical workshops and knowledge-sharing sessions.

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Conducting competitive analysis to identify industry trends and opportunities.

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Ensuring compliance with industry standards and regulatory requirements.

Requirements

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6+ years as a Solutions- or Forward-Deployed Engineer.

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Proficient in Typescript programming (or equivalent).

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Proven experience implementing and configuring APIs (RESTful, GraphQL).

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Proven ability to troubleshoot complex technical issues and provide effective solutions.

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Identifies and optimizes performance bottlenecks, implementing caching.

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Knows how fault-tolerant backend systems work using microservices, serverless, and distributed computing.

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Hands-on experience with AWS services like Lambda, API Gateway, DynamoDB, S3, CloudFormation, CloudWatch, etc.

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Deep understanding of technologies and trends relevant to the company’s products and services.

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Ability to mentor and guide junior engineers, fostering their growth and development.

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Excellent verbal and written communication skills to explain technical concepts to non-technical stakeholders.

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Strong documentation skills for creating technical manuals, user guides, and solution proposals.

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Ability to create and deliver compelling presentations and product demonstrations to clients and internal teams.

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Strong customer service focus, understanding and addressing client needs.

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Experience in customizing solutions to meet client requirements and ensuring integration with existing systems.

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Experience managing multiple projects simultaneously, ensuring timely delivery and adherence to specifications.

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Ability to work collaboratively with cross-functional teams like sales, product development, and support.

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Knowledge of cybersecurity best practices and compliance requirements.

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Strong problem-solving skills and the ability to advocate for ideas.

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Entrepreneurial mindset with a professional demeanor.

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[Bonus] Relevant certifications (e.g., AWS Certified Solutions Architect) are preferred.

Recruitment Process

Process

· 
Intro call with Co-CEO (30 min).

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Personality and cognitive tests.

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Focus interview with hiring panel (90-120 min).

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Reference calls and background checks.

Terms

· 
Title: Senior Solutions Engineer

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Salary: 70,000-100,000 per year (full-time permanent work contract).

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Equity: 100-400 stock options vested over 4 years.

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Location: France or other EU countries (excluding UK, Iceland and Switzerland)

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Work essentials: MacBook Pro, AirPods, and other necessary equipment.

Additional Information

·  Contract Type: Full-Time
·  Location: Paris
·  Possible full remote
·  Salary: between 70000 and 100000 / year