Professional Services Technical Consultant (Alternance/Work Study Trainee)

Job description

About

Hivebrite is an all-in-one community management and engagement platform - Our mission is to provide organizations with the tools they need to create vibrant communities.

Our SaaS platform serves customers across a variety of industries including higher education, non-profit, and corporate. Founded in 2015, today we count more than than 500 customers worldwide - including Princeton University, Stanford University, Columbia Business Schools but also WWF or P&G alumni.

We employ more than 100 people across our offices in Paris, New York, and Sydney, and 30 nationalities are represented in our team!

In 2020, we were awarded five Great Place to Work labels, were recognized as a G2 High Performer, and won the International Prize by EY, SYNTEC Numerique, and TECH IN France.

And we have no intention of slowing down!

Job Description

Hivebrite is an all-in-one community management and engagement platform. Our mission is to provide organizations with the tools they need to create impactful communities. 

Our SaaS platform serves customers across a variety of industries including higher education, non-profit, and corporate. Founded in 2015, today we count more than 900 customers worldwide - including Boeing, the Obama Foundation, the National Academy of Sciences, the University of Notre Dame, the U.S. Naval Academy, the British Heart Foundation, the Imperial College London, the P&G Alumni France, and Le Wagon Alumni. 

We employ over 170 people across our entities in Paris, New York, the UK, and Sydney, and 30+ nationalities are represented in our team!

At Hivebrite, we believe in the importance of balancing your work commitments and personal life. You’re able to have a real impact on meaningful communities while prioritizing your personal life and goals. Our work policy encourages a healthy work-life harmony with a flexible schedule.

We also have many initiatives to keep our global team connected, offering opportunities to meet and socialize with team members virtually and in-person!

For these reasons, we were awarded Best Hybrid Place to Work by BuiltIn in the US and Choose My Company and HappyIndex at Work in France last year!

Jump aboard, and join the hive!

YOUR ROLE WILL BE :

In this Work-Study Trainee role, you will join the Professional Services Team at Hivebrite, and your responsibility will be to support the delivery of the technical services from our Service Catalog.

We are seeking a motivated Work/Study trainee, based in Paris, with technically-savvy and interested in the Saas Tech industry skills.

Within the Professional Services team, the primary mission of the Technical Consultant will be to execute technical tasks supporting our services to our clients.

YOUR MISSION WILL BE

·  Services for client onboardings:

When new customers are subscribing to Hivebrite, an Onboarding Specialist is onboarding the customer. As part of your mission, you’ll help to:

- Create and configure the customer’s platform within Hivebrite

- Build out the platform with the content, assets and information provided by the customer

- Configure the mobile application for the client within the Apple Store and the Google Store

- Deliver any other technical task that could support the onboarding of a new customer

- Build training content to digitalize the training within onboarding

- Document processes and specifications for customer onboarding

- Collaborate with support teams to create or update knowledge base articles, FAQs, and video tutorials for onboarding

·  Services for Data migrations and import:

Our data migration services involve extracting data, cleaning data, analyzing data, reviewing data with the customer and importing data. As part of your role, you will:

- Get data using APIs

- Clean and analyze data using spreadsheets

- Import data

- Document processes and specifications for data services

- Create technical process documentation for internal usage

·  Support for Data Analytics:

As part of our data analytics services, you may be required to: 

- Build custom reports in our in-house Analytics module

- Document custom reports for our clients

- Analyze custom reports for our clients

- Document processes and specifications for analytics services

- Track and report on onboarding success metrics such as time-to-first-value

Hivebrite offers a variety of services, so you may be involved in those ones, allowing you to work on a large scale of types of Saas platform services.

YOU MIGHT BE A FIT IF YOU HAVE:

·  Currently study for a Master's degree in Computer Science, Engineering, or a related field
·  Technically savvy:

- Expert in spreadsheet manipulation

- Knowledge in data analysis

·  Fluent in English
·  Strong understanding of software development methodologies and best practices
·  Strong interpersonal and communication skills, with the ability to build and maintain relationships with clients
·  Strong problem-solving and analytical skills, with the ability to develop creative solutions to complex problems
·  Excellent organizational and time-management skills, with the ability to manage multiple projects and priorities simultaneously
·  Strong attention to detail and commitment to delivering high-quality work

RECRUITMENT PROCESS

·  A 45 min video call with Max, our Talent Acquisition Manager
·  A 1 hour video-call with Paloma, our Manager of the EU Onboarding Team, and your potential futur manager to go deeper on the job description and for you to understand the expectations of the role.
·  A 30 minutes visio call with Matt (Head of Professional Services)
·  A last meeting within our office , to meet the rest of the team

Our recruitment process lasts max 15 working days and we can deliver an offer 48 hours after the final interview

HIVEBRITE'S PERKS & BENEFITS:

Office life: 

- International team - you will easily hear 3 different languages in the same conversation

- Morning's office in the center of Paris with a rooftop just for us! 

- Pool , foosball , and a gym room

- Squads days for our engineering team - two days per month we meet at the office

- Team building with dedicated budget for events every month with your team and yearly with your entire department 

- Check out our instagram page here to discover our team and this page , to know more about us 

- Your Employee Journey detailed here  

Work-Life balance: 

- A Gymlib access for you to practice any physical activity you want

On the financial side: 

- Of course, all the mandatory benefits, but with the best companies to support you (Alan, lunch vouchers with Swile, etc.) 

- CSE advantages with Swile

- A competitive salary package - we constantly ensure that we're aligned with the market 

- The latest Apple’s equipment

If you want to know everything you need about Hivebrite, check out our Welcome To The Jungle page : here!  

Additional Information

·  Contract Type: Internship
·  Location: Paris
·  Possible partial remote