Customer Support Specialist - Internship

Job description

About

Qui n'a pas utilisé au moins une fois Notion, Airtable ou Zoom ? Les applications SaaS sont partout pour faciliter notre vie professionnelle. Facilement accessible, le SaaS offre aux salariés de nouvelles façons de travailler.

Beamy est une entreprise française qui accompagne plus de 40 acteurs majeurs tels que Decathlon, BNP Paribas, Vinci ou encore Orange. Nous permettons d’observer l'usage et de comprendre les besoins métier autour du SaaS dans l'entreprise.

Job Description

PLEASE NOTE, THIS INTERNSHIP IS MAINLY IN FRENCH. ONLY APPLY IF YOU SPEAK FRENCH FLUENTLY. THANK YOU!

We're looking for a Customer Support Specialist Intern to join Beamy's tech team for a 5-6 month internship. You'll provide functional and technical support for users of the Beamy solution, both for internal teams and external customers. You'll be responsible for resolving incoming requests, while ensuring user satisfaction and process efficiency.

MISSIONS

·  Receiving, qualifying and processing requests via the various support channels (ticketing, email, chat, etc.), whether they be anomalies, questions or requests for improvements.
·  Follow up requests and ensure that they are processed within the required timeframes. If necessary, forward requests to the relevant departments or teams.
·  Taking the initiative to handle outgoing calls and organising meetings with users (internal or external) to clarify or expand on certain points related to requests or incidents.
·  Provide regular reporting on support activities, including volumes of requests handled, the main incidents encountered, as well as recommendations for improvement.
·  Ensuring user satisfaction by complying with Service Level Agreements (SLAs) and maintaining a high level of Customer Satisfaction (CSAT).

WHO WE'RE LOOKING FOR

·  Currently pursuing a Master degree
·  Eager to learn and grow in a startup environment
·  Curious about tech/product subjects 
·  Basic understanding of data and IT environment
·  English speaking & writing

WHAT YOU'LL LEARN

·  Hands-on experience with functional support
·  Understanding of Saas governance
·  Real-world experience with a high quality of services for a Saas editor
·  Exposure to both software and data engineering challenges
·  Startup culture and product development lifecycle

BEAMY'S OFFER

·  Duration : 5-6 months internship
·  Compensation : 1300 to 1500 per month
·  Mentorship : Direct guidance from experienced Customer Success
·  Real Impact : Work on day to day support and contribute to the company's growth
·  Benefits : Swile

Diversity, Equity, Inclusion and Belonging

Research shows that while men apply to jobs where they meet an average of 60% of the criteria, women and other underrepresented groups tend to only apply when they meet 100% of the qualifications. At Beamy, we value respectful debate and people who aren't afraid to challenge assumptions, so we are looking for diverse perspectives as long as you meet 75% of the criteria.

All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws.

Additional Information

·  Contract Type: Internship
·  Location: Paris
·  Possible partial remote