Customer Success Manager

Job description

À propos

Qevlar AI's goal is to elevate the productivity of Security Operations Centers (SOCs). Their product is based on AI, utilizing both ML models and LLMs, and involves deploying autonomous agents to imitate the work of SOC analysts, helping them eliminate time-consuming tasks.

The one-year-old startup is backed by the world-class VC fund EQT Ventures and by notable angels from Dataiku, Datadog, and even Google Deepmind. Qevlar AI has won prizes in competitions organized by the likes of Orange Cyberdefense, and has been selected by Meta and Hugging Face as part of an AI program.

Descriptif du poste

About Qevlar AI

Qevlar AI is on a mission to 10x the productivity of cybersecurity teams . We build autonomous AI agents that automate the work of Security Operations Centers (SOCs) , helping security teams respond to threats faster and more efficiently.

Since our creation two years ago, we have:

· 
Raised 4.5 million in seed funding led by EQT Ventures

· 
Been selected for the AI startup program by Meta & Hugging Face

· 
Joined the Microsoft GenAI studio

· 
Won the Cybersecurity Challenge by Orange Cyberdefense

· 
Been named Future 40 by Station F

· 
And we’re just getting started.

Why this role matters

At Qevlar, we believe AI will revolutionize cybersecurity , but only if security teams can fully adopt and trust these new tools. That’s where YOU come in.

As a Customer Success Manager , your mission is simple: make our customers successful . You’ll be their go-to expert, helping them integrate Qevlar into their SOC workflows, troubleshoot challenges, and unlock the full potential of our AI-powered investigations. You won’t just be answering questions—you’ll be proactively guiding security teams to get the most out of our platform.

What you’ll do

· 
Onboard new customers and ensure they get up and running smoothly

· 
Be a trusted advisor —helping SOC teams use Qevlar for use cases such as phishing, identity, endpoint investigations, and more

· 
Proactively monitor adoption , ensuring customers get the most value out of the platform

· 
Solve problems & remove blockers —whether it’s technical troubleshooting or process optimization

· 
Work closely with Product & Engineering , sharing customer feedback to help shape our roadmap

· 
Collaborate with the Sales team to identify expansion opportunities and support account growth

· 
Drive renewals, making sure customers are so happy they never want to leave

· 
Build scalable customer processes— contribute to onboarding workflows, documentation, and ongoing success tracking

What’s in it for you?

· 
Join a fast-growing AI startup revolutionizing cybersecurity

· 
Make a real impact – Your work directly improves security teams’ efficiency

· 
Work with passionate people – We’re a team of passionate cybersecurity and AI experts

· 
Flexible work environment – Remote, hybrid, or in-office—whatever works best for you

· 
Career growth opportunities – As we scale, so do the opportunities to take on more responsibility

If you’re excited about helping security teams adopt cutting-edge AI , we’d love to hear from you. Let’s build the future of cybersecurity together.

Apply now!

Profil recherché

Who you are

We’re looking for someone who’s as comfortable talking to SOC analysts as they are digging into technical challenges . You’re probably a great fit if you:

· 
Know cybersecurity – You’ve worked in or around SOCs and understand SIEM, EDR, email security, and threat intelligence

· 
Love working with customers – You enjoy helping people solve problems and get real value from technology

· 
Are technical but practical – You don’t need to be an engineer, but you should be comfortable discussing integrations and troubleshooting issues.

· 
Thrive in autonomy – You’re self-motivated and proactive—you don’t wait for problems, you anticipate and solve them.

· 
Communicate like a human – You can simplify complex concepts and adapt your message to different audiences.

· 
Fluent in French and English ; additional languages are a plus.

Process de recrutement

1 Screening / 1st Meeting: Sales Engineering Director (30mn)

2 Meeting with the head of GTM (30mn)

3 Panel with head of GTM and Sales engineering Director (1h)

4 Meeting with our CEO (1h)

5 Meet the team - onsite (1h)

Informations complémentaires

·  Type de contrat : CDI
·  Lieu : Paris
·  Télétravail partiel possible