Customer Success Engineer

Job description

About

We are building a licence and access management platform to centralize all software apps. Join us on our journey to help organisations get the most out of their software stack.

Based in Paris but with team members all over the world, we are an international company since day 1.

Women and people from minority backgrounds tend to only apply to positions where they meet 100% of the criteria. If you think you have what it takes to be a good candidate for this position, we encourage you to apply even if you don't meet all formal criteria.

Job Description

About Us

At Corma, we are building a transformative license and access management platform that centralizes all software applications, empowering organizations to maximize their software stack. Based in Paris and supported by a global team, we embrace innovation and diversity in every aspect of our work.

Job Description

About Our Customer Success Team

Our Customer Success team is dedicated to ensuring our clients achieve outstanding results by leveraging our platform. As a Customer Success Engineer , you will go beyond traditional customer support, working closely with business and tech teams to craft and implement solutions that drive client success. This is a unique role that combines technical expertise, problem-solving skills, and a customer-focused mindset.

Your Missions

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Collaborate with clients to understand their needs and challenges, identifying opportunities to enhance their success through our platform.

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Design and implement tailored technical solutions, ranging from configuration to custom integrations with third-party systems.

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Serve as the technical bridge between clients and our internal teams, ensuring clear communication of requirements and priorities.

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Develop and share best practices, guides, and resources to empower clients and streamline onboarding.

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Proactively monitor client accounts, addressing potential issues and opportunities for optimization before they arise.

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Advocate for clients internally, providing actionable feedback to our product and engineering teams to improve our platform.

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Lead technical workshops, training sessions, and webinars to enhance client adoption and usage.

What Corma Has to Offer You...

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Competitive salary, reflecting your expertise and impact.

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Equity in the form of BSPCE, aligning your success with our growth.

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The chance to join a rapidly growing startup with a mission to innovate and excel.

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A flexible work environment with generous leave policies.

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Comprehensive health insurance through Alan.

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Opportunities to learn, grow, and take ownership of your work in a respectful and diverse team.

Preferred Experience

You are an ideal candidate if you...

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Have some practical experience in a technical role working with customers or in customer-facing role working in a technical field. Any customer success, technical support, or a related role involving client-facing technical problem-solving is a plus.

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Possess strong technical skills (e.g., SQL, JavaScript).

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Experience with ticketing system such as Linear or Jira to centralize user reported bugs.

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Demonstrate excellent communication skills and the ability to convey complex technical concepts to both technical and non-technical audiences.

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Are skilled at gathering and interpreting client feedback to inform product development.

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Have experience with cloud platforms like AWS.

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Show a proactive approach to identifying and resolving client challenges.

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Thrive in cross-functional environments, working closely with business and engineering teams.

Recruitment Process

Recruitment Process

Our recruitment process is structured to ensure equal opportunity and inclusivity:

· 
An initial call with Samuel, our CTO.

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A technical assessment focused on client-facing scenarios and problem-solving.

· 
An interview with Priyanka, our Founding Engineer, to discuss technical challenges and team dynamics.

· 
A culture fit interview with team members and founders to align on vision and values.

Welcome to the Team

At Corma, we are committed to building an inclusive and welcoming environment where diverse perspectives thrive. Join us and be a part of our mission to empower organizations worldwide through innovative software management solutions.

Additional Information

·  Contract Type: Full-Time
·  Location: Paris
·  Possible partial remote