Customer Onboarding Specialist

Job description

About

Greenly est une entreprise Tech certifiée B-corp fondée en 2019 par Alexis, Matthieu et Arnaud. Elle permet à chaque entreprise de suivre facilement son empreinte carbone, pour participer à la lutte contre le changement climatique.

Plus de 2000 entreprises ont déjà fait confiance à Greenly pour réduire efficacement leurs émissions de gaz à effet de serre. Car avec Greenly, les entreprises mesurent précisément, réduisent durablement, contribuent intelligemment et rendent compte de leurs progrès.

La plateforme de Greenly associe une collecte intelligente des données à des fonctionnalités avancées pour créer la solution de comptabilité carbone la plus intuitive au monde.

Greenly offre également le soutien d'un expert climat tout au long du parcours du client.

Job Description

Greenly is a B corp certified SaaS founded in 2019 by Alexis , Matthieu and Arnaud .

Our platform streamlines data collection and analysis through integrations, making the calculation of carbon emissions accurate, intuitive, and affordable.

Every day, we work with the goal of enabling companies to commit to a carbon reduction trajectory and to engage their entire ecosystem (employees, clients, suppliers) around their climate strategy.

Greenly supports clients within all industries. Currently working with over 2,500 clients, our assistance goes beyond basic carbon assessments by also including services such as Green IT, lifecycle analysis (LCA), and compliance with SBTi and CSRD initiatives.

Our Values:

·  Ambition for climate : Minimize GHG emissions, maximize climate impact.
·  Deliver with agility : Work in small increments: fail fast, learn fast, win fast.
·  Own your opportunities : Achieve outstanding results by showing initiative and accountability.
·  Feedback paves the way : Succeed as a team by helping others progress.

Curious to know more ? Visit our blog! 

About the role 

As a Customer Onboarding Manager et Greenly, you will assume a pivotal role in steering the onboarding process to ensure seamless integration for our clients and cultivate long-term loyalty.

Building upon your prior customer-facing experience, preferably within a SaaS company, you'll guide clients through onboarding sessions via video meetings, phone calls, and email communications.

About the Team 

You’d be joining a close-knit support team in a dynamic and international setting. Currently a team of seven, we have ambitious growth goals for 2025 and are dedicated to fostering an inclusive environment where everyone’s ideas are valued, and team members actively support one another.

Team's Impact 

The Support and Onboarding teams serve as the “eyes and ears” of Greenly. They help us maintain direct contact with customers and uncover insights that drive strategic opportunities across the company. As Greenly grows, these teams play an increasingly central role, turning customer satisfaction into a catalyst for company-wide success and collaboration. 

Duties and Responsibilities 

·  Conduct Onboarding sessions : Perform video meetings and phone calls to conduct onboarding sessions, complemented by ongoing support through email, ensuring clients gain a comprehensive understanding of our platform.
·  Lead implementation phase : Take charge of leading clients through the implementation phase, actively ensuring progress and timely adherence to deadlines, while maximizing the value derived from our services.
·  Cross-functional collaboration : Collaborate with cross-functional teams, including Product Specialists, Sales, and Climate Experts, to provide informed support, gather insights for continuous improvement, identify business opportunities, and foster long-term loyalty.
·  Monitor and prioritize progress : Keep a close eye on onboarding progress, prioritizing tasks to exceed customer expectations at each step of the implementation journey.
·  Proactive problem solving : Identify potential issues and opportunities in the onboarding process and take the initiative to implement solutions, ensuring a smooth client experience and the company’s progression.
·  Clear and effective communication : Transform client questions into clear and concise answers, elevating their onboarding experience.
·  Environmental commitment: Shows a sincere commitment to the environment and a keen eagerness to become an expert in the subject matter.

Ultimately, your role is instrumental in shaping positive client experiences, contributing to our mission of combating climate change, and achieving our target of managing 1 billion tons of carbon!

 
You are a fit for this role if you... 

·  You have between 1 and 3 years of experience in a customer-facing role within the SaaS industry. 
·  Know both French and English flawlessly. 
·  You are a great communicator (on top of being a great listener, you know how to drive conversation, are structured, efficient and assertive with words). 
·  Are driven by helping others move forward. You enjoy understanding what other people need and helping them find solutions to allow them to continue growing.  
·  Are detail-oriented and are highly organised in your day-to-day.
·  Possess a problem-solving mindset and can think on your feet to find effective solutions.
·  Are excited by the opportunity to shape and improve our evolving processes, bringing your ideas and making a significant impact as we build together.

We would be a great match for you if you are looking for :

·  Private health insurance (by Alan, 100% covered by Greenly).
·  Your monthly transportation fee 50% covered by Greenly (Pass Navigo).
·  Lunch vouchers (by EKIP for a more sustainable way of eating!)
·  Flexible WFH policy (4 days a week) and a beautiful office in the heart of Paris.
·  A permanent contract in statut cadre including 8-10 RTT per year in addition to your 25 legal paid holidays.
·  An ambitious, welcoming & friendly team excited about growing together and ready to tackle the biggest challenge of our time

The recruitment process

·  Have an introduction call with Sabina , our Talent Acquisition Manager.

·  Prepare and submit a case study (1h preparation time). 
·  Present your case study to Elisa,   our Support Onboarding Leader. 
·  Meet Ying , our head of Delivery. 

Additional Information

·  Contract Type: Full-Time
·  Location: Paris
·  Possible partial remote
·  Salary: between 33000 and 38000 / year