Content Manager & Media - Customer Support Intern

Job description

About

Greenly est une entreprise Tech certifiée B-corp fondée en 2019 par Alexis, Matthieu et Arnaud. Elle permet à chaque entreprise de suivre facilement son empreinte carbone, pour participer à la lutte contre le changement climatique.

Plus de 2000 entreprises ont déjà fait confiance à Greenly pour réduire efficacement leurs émissions de gaz à effet de serre. Car avec Greenly, les entreprises mesurent précisément, réduisent durablement, contribuent intelligemment et rendent compte de leurs progrès.

La plateforme de Greenly associe une collecte intelligente des données à des fonctionnalités avancées pour créer la solution de comptabilité carbone la plus intuitive au monde.

Greenly offre également le soutien d'un expert climat tout au long du parcours du client.

Job Description

Greenly is a B corp certified SaaS founded in 2019 by Alexis , Matthieu and Arnaud . It allows each company to easily track their carbon footprint, to take part in the fight against climate change.

More than 2000 companies have already trusted Greenly to effectively reduce their greenhouse gas emissions. With Greenly, companies measure accurately, reduce sustainably, contribute intelligently and report on their progress.

Our platform combines smart data collection with advanced features to create the world’s most intuitive carbon accounting solution. On top of that, Greenly also offers the personalised guidance of a Climate Expert throughout the client’s journey!

Joining our teams means being a part of a young growing dynamic family of 140+ hard workers.

Our Values:

·  Ambition for climate Minimize GHG emissions, maximize climate impact
·  Deliver with agility Work in small increments: fail fast, learn fast, win fast
·  Own your opportunities Achieve outstanding results by showing initiative and accountability
·  Feedback paves the way Succeed as a team by helping others progres

Curious to know more ? Take a look at our Culture Book

What You’ll Do

As a Customer Education Intern , your role will focus on helping customers master our platform through compelling educational content. You will collaborate closely with various teams, including Customer Success, Marketing, and Product, to ensure the educational content is aligned with overall goals and customer needs. Here is some of what you will do:

Create engaging scripts for webinars and short video tutorials.
Use simple video editing platforms (e.g., Synthesia) to produce and edit educational content.
Develop platform tutorials that make complex concepts easy to understand.
Assist in updating and creating knowledge base articles and other educational materials (our AI ChatBot will thank you! ).
Collaborate with the team to ensure content is visually appealing and aligned with our brand.
Contribute creative ideas to improve customer retention through education.

What You Bring

Fluency in both English and French (written and spoken).

A passion for creating video content in personal projects or on social media platforms.

A curiosity and willingness to learn new tools and platforms.

Strong communication skills, with the ability to translate complex concepts into simple, digestible formats.

A knack for design and visuals—you understand how to create compelling presentations and video content.

An interest in sustainability and helping businesses on their carbon reduction journey.

Bonus Points

Experience using video editing platforms or creating educational content. 

Experience in graphic design using tools like Canva or Figma.

Knowledge of the SaaS space and customer success.

A background in marketing, multimedia, communication, or digital media.

We would be a great match for you if you are looking for:

1,000 euros gross monthly compensation
Your monthly transportation fee 50% covered by Greenly (Pass Navigo).
Lunch vouchers (by EKIP for a more sustainable way of eating! ).
Flexible WFH policy and a beautiful office in the heart of Paris.
An ambitious, welcoming & friendly team , excited about growing together and ready to tackle the biggest challenge of our time.
Opportunities to grow your creative portfolio by developing real-world video and design content.

The recruitment process

Have an introduction call with Franka from HR.
Prepare a case study.
Meet Elisa, our Onboarding Manager.

Additional Information

·  Contract Type: Internship
·  Location: Paris
·  Possible partial remote
·  Salary: 1000 / month