Customer Care Specialist

Job description

About

At Welcome to the Jungle, we believe working is good. But thriving with the right people is better. We provide a suite of tools, content, and experiences that make recruitment more transparent, authentic, and human.

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We help companies build their recruitment strategy by sharing their story through employer branding, enabling them to attract, engage, and retain talent who share their values.

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We guide candidates to their future teams through immersive job listings and support them throughout their job search with a personalized candidate experience.

Job Description

As a talented and inspiring Customer Care Specialist , you will report directly into our Team Leader Customer Care. You will join a team with a great goal : build a premium user experience.

Your main mission will be to ensure reactive and effective support to clients (companies) and users (candidates), coordinate with other teams (product, tech, operations) to solve problems and facilitate the usage of our products.

Here’s a snapshot of your future missions:

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International Support: Understand and manage inbound requests from clients and users in order to solve their problems with practical solutions.

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Commercial relationship management: Handling upsell and churn requests for accounts in the "Digital" portfolio.

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Project management: Make precise report of feedbacks and bugs to the Tech, Product and Marketing teams. You will have to work with them to improve our processes / products.

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Reporting: Track the productivity and efficiency indicators of support & participate to upgrade them (answer rate, resolution time, CSAT, number of tickets…).

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Knowledge base content creation: Create and organize the knowledge base for all the products and use cases.

What you will find at Welcome to the jungle

An ambitious project in the recruitment and employer branding sector… and lots of ideas to make it grow!

A team of 300+ people who are united, enthusiastic and passionate about building and growing our project.

Extremely varied skills (video production, tech, content, operations, etc.) and therefore a rich and stimulating work environment.

The main thing is that everyone can progress in the best conditions!

Stack

· 
HubSpot

· 
Notion

· 
Slack

Preferred Experience

At Welcome to the Jungle, we are all coming from (really) different backgrounds, that’s our main strength!

Our Customer Care Specialist would be someone with:

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Excellent organizational and project management skills

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Fluency in French and English

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Strong interest in SaaS products: talking about software, data and tech is music to your ears!

In addition, the Customer Care Specialist would have to present the following qualities and mindset:

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Empathy and care for others: helping people is something important for you, from Monday to Friday!

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High level of energy and can-do attitude

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Curious and resourceful: a reactive problem solver

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Interest in employer branding & recruitment is a plus!

Welcome to the Jungle aspires to promote a positive social impact. Its mission includes paying particularly close attention to fostering diversity, inclusion and equality within teams as well as within its community.

Recruitment Process

Step 1 : Phone Screen with our TA Team

Step 2 : Job Skills Interview with the Customer Care Team

Step 3 and 4 : 2 sets of value interview

As part of a our process we conduct a reference check

Best of luck !

Additional Information

·  Contract Type: Full-Time
·  Location: Paris
·  Experience: > 1 year
·  Possible partial remote
·  Salary: between 28000 and 35000 / year