Account Manager

Job description

About

Greenly est une entreprise Tech certifiée B-corp fondée en 2019 par Alexis, Matthieu et Arnaud. Elle permet à chaque entreprise de suivre facilement son empreinte carbone, pour participer à la lutte contre le changement climatique.

Plus de 2000 entreprises ont déjà fait confiance à Greenly pour réduire efficacement leurs émissions de gaz à effet de serre. Car avec Greenly, les entreprises mesurent précisément, réduisent durablement, contribuent intelligemment et rendent compte de leurs progrès.

La plateforme de Greenly associe une collecte intelligente des données à des fonctionnalités avancées pour créer la solution de comptabilité carbone la plus intuitive au monde.

Greenly offre également le soutien d'un expert climat tout au long du parcours du client.

Job Description

About us

Our journey began in 2019 with Alexis , Matthieu and Arnaud as our founders. Today we are a global leader in carbon accounting , we’re B-corp certified and a recognised member of the French Tech 120.

Our innovative climate suite combines smart data collection with advanced features, making it the most intuitive carbon accounting solution in the world. With Greenly, companies can precisely measure, actively reduce, and report on their progress. Additionally, our clients receive dedicated support from our climate experts throughout their journey.

Greenly supports over 3,000 companies across more than 20 countries to measure their carbon footprint (through carbon assessment and life cycle analyses), reduce their emissions (SBTi trajectory and action plan quantification), and comply with new regulations (CSRD, CBAM, ISSB).

We are a team of 270 people from 38 nationalities based in Paris, London, Barcelona and New York, which allows us to strengthen our international presence.

Today, our impact is measured in tons of carbon under management, with over 110 million tons of CO2 tracked through our platform. Our next milestone : serving 10,000 clients and managing one billion tons of CO2 to make carbon management as essential as financial management.

Our Values:

·  Ambition for climate : Minimize GHG emissions, maximize climate impact

·  Deliver with agility : Work in small increments: fail fast, learn fast, win fast

·  Own your opportunities : Achieve outstanding results by showing initiative and accountability

·  Feedback paves the way : Succeed as a team by helping others progress

Curious to know more ? Check out both our blog and our youtube channel

 About the role 

You are responsible for building strong relationships with customers and prospects by connecting with key business executives and stakeholders, and developing sales reports. Account Managers also answer client questions and identify new business opportunities. 

 Duties and Responsibilities  

·  Communicate with customers to understand their needs, and help them through email/phone calls

·  Build and develop relationships with customers and potential new customers based on trust and respect

·  Ensure the timely and successful delivery of our solutions according to customer needs and objectives

·  Liaise between the customer and internal teams

·  Resolve complaints and prevent additional issues by improving processes

·  Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis

·  Keep accurate records pertaining to inventory and account notes.

·  Increase customer retention and upsell

·  Manage & resolve complex customer situations

·  Build and improve dashboards and workflows to simplify the teams’ performance by automating repetitive tasks

·  Design and implement efficient reporting to Management, including analysis of retention metrics and improvement suggestions

 Skills and experience required for the role 

·  Previous experience in account management or sales, ideally having worked with enterprise accounts. 

·  Solid knowledge of sustainability frameworks and regulations. 

·  Customer obsession You love helping your clients and know how to nurture relationships.

·  Sales mindset and analytical skills to leverage data in decision making. 

·  Show a clear understanding of Greenly’s offer and values

·  A native-equivalent level of proficiency in both english and french. 

·  Great interpersonal and cross collaboration skills.

·  Comfortable working in a fast paced environment focused on scaling globally.

·  Willingness to work shifted hours to accommodate US time zones (at least 3 times per week)

Perks & benefits

·  Private health insurance (by Alan , 100% covered by Greenly).

·  Your monthly transportation fee 50% covered by Greenly (Pass Navigo).

·  Lunch vouchers (by EKIP for a more sustainable way of eating!)

·  Flexible WFH policy and a beautiful office in the heart of Paris.

·  A permanent contract in statut cadre including 8-10 RTT per year in addition to your 25 legal paid holidays.

·  Gymlib at reduced price!

·  An ambitious, welcoming & friendly team excited about growing together and ready to tackle the biggest challenge of our time

 The recruitment process 

·  Have an introduction call with  Sabina , our Talent Acquisition Manager.

·  2nd interview with Caroline and Corentin Head of AM, incl. case study

·  Final interview with Pierre (Head of Sales) & Corentin

 Greenly is a team built on the power of differences coming together.  We embrace individuality, support human growth, and recognise the value in second chances. We are not looking for a person who will fit the mold, we need individuals who can add to our culture. If this role interests you and you believe you would excel at it, please apply even if you do not check 100% of the required criteria. 

Additional Information

·  Contract Type: Full-Time
·  Location: Paris
·  Possible partial remote