Aftersales Intern - France

Job description

Description

Intelligently Moving Your World

XPENG is a leading technology company focused on designing, developing, manufacturing, and marketing intelligent mobility solutions, including electric vehicles (EVs), electric vertical take-off and landing (eVTOL) aircraft, and robotics. We aim to create a thoughtful and empathetic future for mobility that enhances driving experience. Headquartered in Guangzhou, China, XPENG has regional offices in Beijing, Shanghai, Shenzhen, Silicon Valley, and San Diego, and in 2021, we established our European headquarters in Amsterdam, along with offices in Copenhagen, Munich, Oslo, and Stockholm.

Our passionate and diverse team, with expertise in technology, finance, and the automotive industry, spans hubs in China, the US, and Europe. Together, we are forging our international presence as pioneers in the future of mobility.

Why should you be part of our success story?

XPENG Inc.'s American Depositary Shares (ADSs) have been listed on the New York Stock Exchange (NYSE) under the symbol 'XPEV' since August 27, 2020, and on the Stock Exchange of Hong Kong Limited (SEHK) under the symbol '9868.HK' since July 7, 2021. In 2023, XPENG further strengthened its growth trajectory with a $724 million strategic investment from Volkswagen, solidifying its position in the global market. There has never been a more exciting time to join XPENG — a leader in smart electric vehicles and sustainable mobility solutions.

Fiche de poste : Stagiaire Après-Vente

Résumé du poste :

Le stagiaire après-vente accompagnera les opérations quotidiennes du département après-vente, tout en découvrant les fonctions liées au service, aux pièces détachées et à la relation client dans le secteur de l’automobile électrique en France.

Il s’agit d’un poste pratique, axé sur l’apprentissage, visant à offrir une expérience concrète dans un environnement professionnel.

Responsabilités principales :

·  Saisir des données, classer et mettre à jour les dossiers de service dans les systèmes internes.
·  Contribuer à l’élaboration de rapports simples sur les activités pièces et services de la filiale.
·  Aider à la préparation de présentations, documents et communications internes en lien avec les lancements de programmes.
·  Analyser des données de base issues des phases pilotes de nouvelles initiatives après-vente, des retours clients ou des KPI internes.
·  Apprendre à gérer les retours clients et à escalader les problèmes de manière appropriée.
·  Suivre les équipes pièces et service pour comprendre les opérations techniques, de garantie et de pièces détachées.
·  Participer aux réunions d’équipe et briefings afin de mieux comprendre le marché et les objectifs de performance.
·  Soutenir la communication entre le département après-vente et les autres services (ventes, réseau, marketing, finance, etc.).
·  Participer aux échanges écrits et oraux avec le réseau de distributeurs.

Profil recherché :

·  Formation en cours dans l’ingénierie automobile, mécanique, électromécanique ou un domaine connexe.
·  Intérêt marqué pour l’industrie automobile, les technologies des véhicules électriques et le service client.
·  Volonté d’apprendre et sens de l’initiative dans un environnement dynamique.
·  Bonnes compétences en communication et sens du service.
·  Maîtrise du français et de l’anglais.
·  Maîtrise des outils bureautiques (Excel, e-mail).
·  Personne fiable, organisée et avec un bon esprit d’équipe.

Environnement de travail & mobilité :

·  Poste basé en région parisienne (Île-de-France).

Job Description: Aftersales Intern

Role Summary:

The Aftersales Intern will support the daily operations of the aftersales department while gaining exposure to service, parts, and customer care functions in the electric vehicle (EV) market in France.

This is a hands-on, learning-focused role aimed at providing practical experience in a professional environment.

Key Responsibilities:

·  Assist with data entry, filing, and updating service records in internal systems.
·  Help generate basic reports related to parts and service activities of the subsidiary.
·  Assist with preparing presentations, documentation, and internal communications related to programme launches.
·  Analyze basic data from pilot phases of new aftersales initiatives, customer feedback, or internal performance metrics.
·  Learn how to handle customer feedback and escalate issues appropriately.
·  Shadow parts and service team members to understand technical, warranty, and spare part operations.
·  Attend team meetings and briefings to build industry and market knowledge and understand performance goals.
·  Support communication between the aftersales department and other teams (Sales, Network Development, Marketing, Finance, etc.).
·  Support written and verbal communication with the dealer network.

Qualifications:

·  Currently pursuing a degree in automotive engineering, mechanical engineering, electromechanical engineering, or a related field.
·  Interest in the automotive industry, electric vehicle technologies, and customer service.
·  Willingness to learn and take initiative in a fast-paced environment.
·  Good communication skills and a strong sense of service.
·  Fluent in both French and English.
·  Basic proficiency in computer tools (Excel, email).
·  Reliable, organized, and a strong team player.

Work Environment & Travel Requirements:

·  Based in the Paris area.

XPENG offers:

·  An interesting, unique and very varied job at XPENG
·  A job with an incredibly large contact surface both internally and externally
·  To be involved in the growth of an existing EV brand in Europe

Next steps:

To comply with GDPR, we can’t process your personal data without your given consent. Therefore, please apply directly via LinkedIn portal so that our team can proceed further.

As part of our application process, certain positions at our company require a pre-employment screening to ensure the reliability and integrity of our employees. This screening is a standard procedure and may include components such as a Criminal Background Check from your current or previous country of residence over the past five years. Additionally, the process may involve an integrity questionnaire, verification of identification, diplomas, work experience, and consultation of the central insolvency register.

We appreciate your understanding and cooperation in this important matter, as it helps us maintain the high standards expected by our team.

Our Commitment to Diversity and Inclusion:

At XPENG, we’re an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, disability status or other applicable legally protected characteristics.