Italian speaking Customer Support - Berlin - Germany

Job description

Our Client in Berlin is looking for an Italian speaking Customer Support Service Agent (m/f/d) to work with one of the biggest Social Media platforms in the world.

In this role, you will be a crucial member of the customer service team.

About Berlin:

Capital of Germany and its largest city, Berlin is located in North-Western Germany and home to 3 World Heritage sites! A city steeped in recent and ancient history, it has multiple parks and landmarks which offer plenty to do. If that wasn't enough, the capital also plays host to many festivals and has a rich, vibrant, and diverse nightlife.

Responsibilities:

• You will be a single point of contact for advertisers and agencies (SMB) for different types of inquiries in Italian
• You will solve product related technical issues and any other inquiries about the platform and the products
• You will be able to manage all different types of inquiries generated via inbound channels such as chat, email and social media messenger
• As a representative for the social media platform you will provide post-sales support
• You will take an active role in providing excellent and nimble customer service experience
• You will look for ideas to enhance service and improve the overall customer advertising

Requirements:

• Fluent, verbal and written in Italian and in English
• University degree in Marketing or any other relevant fields is a plus
• Customer Service experience is preferred
• Experience in social media and/or digital marketing is a plus
• Excellent written and verbal communication skills
• Ability to multitask & work under pressure

To find out more about this great opportunity and many others, get in touch with the SpotOn Connections team. We have options for speakers of many languages across Europe with positions based in Athens, Thessaloniki, Limassol, Lisbon, Porto, Malta, and elsewhere.

We offer a 250 euro 'refer a friend' bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.

Desired profile

Requirements:

• Fluent, verbal and written in Italian and in English
• University degree in Marketing or any other relevant fields is a plus
• Customer Service experience is preferred
• Experience in social media and/or digital marketing is a plus
• Excellent written and verbal communication skills
• Ability to multitask & work under pressure

To find out more about this great opportunity and many others, get in touch with the SpotOn Connections team. We have options for speakers of many languages across Europe with positions based in Athens, Thessaloniki, Limassol, Lisbon, Porto, Malta, and elsewhere.

We offer a 250 euro 'refer a friend' bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.

About Spot On Connections

SpotOn Connections offers international recruitment solutions and career consultancy for all industries across Europe. As an International Recruitment Consultancy, SpotOn Connections is committed to provide a quality driven recruitment solution to our candidates and clients. Our aim is to be consistent and transparent through our highly successful 30 steps. The 30 steps ensure that we match the best candidate to the right client.