Client Delivery Specialist - Malta

Job description

Do you consider yourself experienced in client account management and have successfully managed projects at a senior level? Are you a strongly analytical person, with great problem solving skills? If so, talk to us!

On behalf of our client, who operates in the Payments field in Malta, we are looking for a Client Delivery Specialist! The Client Delivery Specialist will work with new integrations as well as existing partners in a continuous program of improvement.

Responsibilities:

• Act as a first line of contact and consultant for technical and integration queries from new partners, driving best practices and integration guidelines through each project.
• Be the project champion within the company on behalf of the client, making sure that the right balance is found internally, between the client interests and the business objectives. The Client Delivery Specialist will understand how company products work at a semi-technical level to explain whether the client requirements can be met. You will then use this knowledge to work with business' stakeholders to translate them into technical and functional requirements,
• Manage, maintain and coordinate project technical documentation and questionnaires and facilitate company's technical system setup with internal teams (or making configurations where necessary).
• The Client Delivery Specialist will track and report on project progress and client performance throughout its incubation period. They will closely monitor revenue performance for each on-boarded client to ramp-up the client to the projected volumes before passing it on the account management/ CVM.
• Be on the look out to Identify gaps in the internal processes and provide suggestions on how corporate clients can be better handled and executed.

Requirements:

• You have experience in client account management and successfully managed projects at a senior level with corporate clients on an international basis.
• You have strong analytical and problem-solving skills - being a quick study of technical documentations/specifications and quickly able to see benefits and drawbacks of a technical solution
• You enjoy building relationships with clients and internal stakeholders coming from different backgrounds and cultures.
• You have polished presentation and communications skills in Business English (additional languages would be an advantage but not essential)
• Possess excellent negotiation skills with the ability to find the best solution for our clients and Ixaris in a positive way.
• It would be considered a strong asset if you have experience in the payments market and knowledge of basic Visa/Mastercard payments principles would be considered a strong asset.
• This is not a pure IT or development role but experience and some knowledge of API technology (XML, REST and SOAP) and being able to talk comfortably at a high level about these is beneficial.
• Basic knowledge of file transfer technologies (SFTP, FTPS) is essential.

To find out more about this great opportunity and many others, get in touch with the SpotOn Connections team. We have options for speakers of many languages across Europe with positions based in Athens, Thessaloniki, Limassol, Lisbon, Porto, Malta, and elsewhere.

We offer a 250 euro 'refer a friend' bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.

Desired profile

• You have experience in client account management and successfully managed projects at a senior level with corporate clients on an international basis.
• You have strong analytical and problem-solving skills - being a quick study of technical documentations/specifications and quickly able to see benefits and drawbacks of a technical solution
• You enjoy building relationships with clients and internal stakeholders coming from different backgrounds and cultures.
• You have polished presentation and communications skills in Business English (additional languages would be an advantage but not essential)
• Possess excellent negotiation skills with the ability to find the best solution for our clients and Ixaris in a positive way.
• It would be considered a strong asset if you have experience in the payments market and knowledge of basic Visa/Mastercard payments principles would be considered a strong asset.
• This is not a pure IT or development role but experience and some knowledge of API technology (XML, REST and SOAP) and being able to talk comfortably at a high level about these is beneficial.
• Basic knowledge of file transfer technologies (SFTP, FTPS) is essential.

About Spot On Connections

SpotOn Connections offers international recruitment solutions and career consultancy for all industries across Europe. As an International Recruitment Consultancy, SpotOn Connections is committed to provide a quality driven recruitment solution to our candidates and clients. Our aim is to be consistent and transparent through our highly successful 30 steps. The 30 steps ensure that we match the best candidate to the right client.