Invoicing & Order Management Trainee - French Speaker (m/f/d)

Job description

Siemens Global Business Services (GBS) enables Siemens units worldwide and external customers to accelerate their business transformation into a sustainable and digital future. 

Our portfolio comprises services driven by expertise and the latest technology – with a strong focus on innovation and digitalization in areas like business administration, human resources, supply chain management, sales, marketing, and engineering.  

In our GBS Western Europe and Africa Hub we are already more than 1400 connected people, from over 57 different nationalities spread across 14 countries. 

Want to know more about GBS? Check out here!

Our Opportunity-to-Cash business line provides a variety of transactional and digital services - from lead generation to the collection of incoming payments. We also provide services related to Quotation, Offer and Contract Management, Order Management & Logistics, Cash Collection, and much more!

Are you ready to be part of the change and help us make real what matters?  

Your mission will be…

• Support in the review, validation, and process customers request to invoice a service, ensuring their completeness, accuracy and compliant with current business rules and policies;
• Support in technical and/or administrative tasks, mainly pre-defined support activities for service operations and delivery (Processes incoming orders, inquiries and/or requests regarding products and/or services);
• Support in order management for assigned customers within system ERP;
• Support in the clarification of order discrepancies with business units and customers;
• Support in resolving and investigating customer and business unit inquiries, supporting customer remotely and onsite, and providing 1st level user support in case of arising commercial and/or technical problems;
• Act as interface driving complex issues and questions between customer and Siemens business units/ warehouse/ factories / Service Technicians / Engineers / Sales Representatives;
• Ensure high level quality in all communication on behalf of Siemens with end customer to guarantee their satisfaction;

We are looking for someone with…

• Degree in Finance or similar;
• Proficient in Microsoft Office (Outlook, Excel);
• Fluent in French (able to communicate freely with customers and sales managers);
• SAP knowledge will be a plus;
• Service Attitude and customer oriented;
• Strong communication skills (both orally and writing);
• Excellent organizational and planning skills;
• Strong work ethic - we are always acting in name of Siemens;
• Problem solving and fast thinking will help to resolve daily management issues;
• Team player;
• Your accuracy and ability to multi-task will help make you a success.

What you can expect from us…

A hybrid and flexible working model to promote a better work-life balance, along with a budget for home office support and the opportunity to do 16 hours a year of volunteer work. A health insurance, access to our on-site medical center, plus the chance to join sports groups.

In addition, you'll have access to online learning platforms and discounts with our partners. A shuttle bus to commute to the facilities and the possibility of financial support to your studies.

What makes us proud as an employer:

• The Biggest of Tech Portugal 2022 - Technology Production Category (by Exame Informática and Visão Magazines)
• Top Companies to work in Portugal 2023 (by LinkedIn)
• Healthy Workplaces Award 2022 - 3^rd large corporations (by Portuguese Psychologists’ Association)

Please attach your CV in English.

#Siemens #PeopleAtSiemens #GBSpartnerofchoice

Siemens is committed to creating a diverse environment and is glad to be an equal opportunity employer. We strongly encourage applications from a diverse talent pool!