Salesforce Functional Expert

Job description

Schneider Electric™creates connected technologies that reshape industries, transform cities and enrich lives. Our 144,000 employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations.Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment:

https://www.youtube.com/watch?v=VbldHPFltQQ

The Issue to Prevention (I2P) Solution Analyst role has the responsibility to support the I2P module in Bridge Front Office (bFO) solution based on Salesforce platform.
I2P Module is a module developed on salesforce.com platform to support internal Schneider Electric processes which aim to address customer originated issues management within the company covering product/customer safety alerts, product quality and problems as well as business risks escalations.
Main responsibilities will include;
- Collecting, structuring & challenging business requirements linked to the domain and converting them into solution specifications based on salesforce.com platform.
- Coordinating off-shore teams & resources to deliver agreed solution evolutions.
- Participate and contribute on-going projects as a solution lead for the Issue to Prevention domain.

Desired profile

Qualifications :

- 3 to 5 years Business Analysis experience in multi cultural environment.
- Very good functional understanding of the quality processes, with a special focus on the return & repair sub-process.

- Good personal skills in communication and coordination activities.

We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners. We want our employees to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company. We're looking for people with a passion for success — on the job and beyond.