O2C Sales Orders Team Lead- Italian or Spanish speaking

Job description

Job title : O2C Sales Orders Team Lead                               

Departmen t : Sanofi Business Operations, Order to Cash

Location: Budapest, Hungary

Flexible working : 60% home 40 % office

Job type: Permanent, full-time

About the job

Our team:

Our Order to Cash (O2C) team aims for excellence, equipping Sanofi with a robust core model, seconded with best of breed digital solutions embedding artificial intelligence and machine learning functionalities. Our international presence, our ambition to become a global reference player for all order to cash related processes mean that our team works on a variety of projects with opportunities for a rich mix of work.

We offer a diverse and dynamic environment, opportunities for learning, growing, and a diversified, fulfilling career.

Our function at a glance:

Our O2C team handles the following activities:  

Master Data Management, Sales Order Managemen, Requests and Disputes Management, Credit Risk and Credit Data Management, Collections and Customer Contact Management, Cash Application and Receivables Management, AR related Month-end Closing, Reporting and Non-trade Invoice Management.

These operations are critical for customers & patients products fulfillment, accurate accounting, generating cash flow, customer satisfaction.

Main responsibilities:

·  Supervise and manage a team that delivers the best service for sales orders management in line with SLA, ensuring a positive customer experience
·  Monitor KPIs (such as order cycle time, delivery lead time, zero touch order rate, # of order(s) line per FTE, # of incomplete sales orders etc), analyze and identify deviation compared to agreed targets
·  Address operational issues and follow through to resolution in an effective and timely manner
·  Manage stakeholders, both internal and external
·  Coach Sales Orders analysts, team size is 8-12 FTE’s
·  Drive continuous improvement initiatives

About you

Experience :

·  Min. 3-5 years´s experience in Customer Service, Order Management, Order to Cash contract & commercial conditions management or similar (essential), preferably in pharma
·  1-2 years experience as a team lead
·  Understands commercial policies, pricing, rebates, on-off invoices, returns and claims policies (essential)
·  Experience in running services within a Business Services organization (advantageous)
·  Experience in transition project (advantageous)
·  Good business acumen

Technical skills :

·  Knowledge of Microsoft Office and expertise of MS Excel (essential)
·  Hands-on experience of SAP (essential) in S4 Hana preferably, SD module (advantageous)

Interpersonal :

·  Ability to interact with  customers in a professional manner (essential)
·  Team player, able to work collaboratively transversally and with front line teams with an end to end mindset (essential)
·  Good communication, attentive to customer needs and feedback (essential)
·  Strong problem solving and analytical skills
·  Highly-driven and self-motivated

Leadership:

·  Ability to take ownership of tasks and processes (essential)
·  Ability to organize, prioritize and structure the tasks for oneself and direct reports (essential)
·  Action oriented, delivery driven, change agent (advantageous)
·  Lead by example to deliver high quality service, customer satisfaction (advantageous)

Education :  Bachelor or equivalent.

Languages : Good command of English& Italian or English& Spanish written and verbal

When joining our team, you will experience:

·  An international work environment, in which you can develop your talent and realize ideas and innovations within a competent team
·  An attractive, market-oriented salary and cafeteria benefits
·  Flexible home office policy, with a possibility to work up to 60% of time from home / where you can easily schedule your office days
·  Work from an "Office of the Year 2020" finalist office
·  Collective life and accident insurance
·  Yearly medical check-up
·  An individual and well-structured introduction and training of new employees and we will dedicate a Buddy for you to better navigate in your first weeks
·  Your own career path within Sanofi. Your professional and personal development will be supported purposefully
·  Join a great community & special events (Monthly Board Game Nights, Summer Events, Well-Being Lectures & Sport Clubs)

Pursue progress , discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability, gender identity or Veteran status.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com !

Discover our Code of Conduct , that serves as the moral compass that guides us when chasing the miracles of science to improve people’s lives. Please ensure to have read this document before applying.

#Sanofi

#WeNeverSettle        

#SanofiCareers

#PursueProgress

#DiscoverExtraordinary

#joinsanofi

#careerswithpurpose

#SanofiBudapestHub

#salesorder

#ordermanagement

#ordertocash

#teamlead

#spanishspeaking #italianspeaking

At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.