Support Services Officer

Job description

Support Services Officer

Job details

General information

Entity

Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.

Safran was ranked second in the Aerospace & Defense sector in TIME magazine's ""World's Best Companies 2025"" ranking.

Safran Electronics & Defense is an international company with more than 19,000 employees who bring together expertise and team spirit to design high-technology solutions for the aerospace, defense and space sectors. By combining human and technological intelligence, the company develops products and services for both civil and military customers, operating on land, at sea, in the air and in space.

Reference number

2026-191299

Job details

Domain

Programs / Customer Relations

Job field / Job profile

Customer services and support - Customer support & services management (CSSM)

Job title

Support Services Officer

Employment type

Permanent

Professional category

Professional, Engineer & Manager

Part time / Full time

Full-time

Job description

As a fully owned subsidiary of Safran Electronics & Defense, Safran Electronics & Defense Australasia Pty Ltd (SEDA) delivers and supports various products including high-performance optronics and inertial navigation equipment.

Headquartered in Sydney, SEDA brings local expertise in the integration of optronics and navigation systems for the air, land and naval platforms of the Australian and New Zealand Defence Forces.

ABOUT THE ROLE:

To ensure Safran Electronics and Defense Australasia (SEDA) readiness for continued business growth, SEDA is seeking a suitably qualified Support Services Officer. Reporting to the Support Services Manager, the Support Services Officer provides administrative and coordination support to the delivery of in-service support activities, with a primary focus on RMA management, service request tracking, and contract delivery support.

The role also ensures accurate tracking, data integrity, and coordination across support activities, enabling effective contract execution within the Australian defence industry.

In this role, you will be responsible for;

• Administer and maintain the RMA and repair tracking system

• Coordinate status updates across workshop, engineering, and supply teams

• Log and track customer support requests and service activities

• Support coordination of contract delivery tasks and follow up actions

• Prepare inputs and supporting material for CDRLs and contract reporting

• Maintain risk, issue, and action registers

• Support governance activities including meetings, minutes, and action tracking

• Ensure accuracy and integrity of contract-related data and records

PERSONAL ATTRIBUTES & SKILLS:

• Ability to obtain and maintain an Australian Department of Defence security clearance to Negative Vetting Level 1

• Strong organisational and tracking capability

• Attention to detail and data accuracy

• Customer focused and Excellent client-facing skills

• Strong written and oral communication skills

• Proactive, Autonomous, Rigorous, Organised

• Interest in advanced technologies

• Strong work ethic

Candidate skills & requirements

MINIMUM QUALIFICATION / EXPERIENCE:

• Tertiary qualifications in project management; administration or engineering

• Experience in administrative or coordination roles (project officer or maintenance services)

• Experience in working across multiple stakeholders

• Desirable exposure in delivery of ASDEFCON support contract.

• Advanced use of MS Office Products (Excel, Word, PowerPoint & Project)

Job location

Job location

Oceania, Australia, New South Wales

City (-ies)

Botany

Applicant criteria

Minimum education level achieved

Certificate / Diploma / Advanced Diploma

Minimum experience level required

More than 3 years