Shop Visit Support Officer

Job description

Shop Visit Support Officer

Company :

Safran Aircraft Engines Services

Job field : Customer services and support

Location : Zaventem , Flemish Region , Belgium

Contract type : Permanent

Contract duration : Full-time

Required degree : CESS / A2

Required experience : First experience

Professional status : Administrative staff

Spoken language(s) :

English Fluent

French Fluent

Dutch Intermediate

# 2025-159745

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Job Description

Safran Aircraft Engine Services Brussels is a subsidiary of Safran Aircraft Engines, based at Brussels Airport (Zaventem & Steenokkerzeel, Belgium), specialized in the inspection, maintenance and repair (MRO) of the advanced LEAP jet engines that power the latest generation of the Airbus A320NEO & Boeing B737MAX narrow body families. The company is a key player in the integrated CFM international MRO network. With more than 75 years of experience, and up to 20 international Part 145 certifications (EASA/ FAA/ CAAC/ …), Safran Aircraft Engine Services Brussels is recognized as a worldwide center of expertise in the air transport industry. More than a 100 airlines, lessors, private aircraft operators and MRO partners have entrusted their engines to our company. We employ over 400 highly skilled, passionate and enthusiastic employees.

To strengthen our Accounts team we are looking for a Shop Visit Support Officer, who will focus on:

• Preparing and providing administrative support for Jet Engine Shop Visits to ensure customer satisfaction and trust.

• Collecting information from customers and subcontractors to enable efficient administrative follow-up of cases.

Your role:

Customer Communication

• Manage the exchange of administrative information with customers before, during, and after Jet Engine Shop Visits.

• Request and process necessary documentation for Jet Engine Shop Visits.

Administrative Case Management

• Ensure traceability of parts and prepare LLP sheets.

• Compile, archive, and share repair records.

• Create and update the Bill of Work (BOW) and provide inspection reports.

ERP & Logistics

• Set up projects in SAP and handle customer orders per contractual terms.

• Organize transport for engines, parts, and materials, including off-site repairs.

Job Requirements

Your profile:

· 
Education: at least a high school diploma; a professional bachelor's degree is also welcome.

· 
Technical Knowledge: preferably a basic understanding aviation and of jet engines.

· 
Strong verbal and written communication skills in Dutch, French, English.

· 
Planning and organizational abilities.

· 
Precise and methodical work style.

But what else? (advantages, specific features, etc.)

We offer an attractive salary package, plus a range of benefits:

• Gross monthly salary

• Meal vouchers

• Days reduction working time

• End of year bonus

• Vacation bonus

• Bonus Profit Sharing (CLA 90)

• Hospital insurance & Pension plan insurance

• Eco-vouchers, gift vouchers and Benefits at Work

Company Information

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.

Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Aircraft Engines designs, produces and sells, alone or in partnership, commercial and military aircraft engines offering world-class performance, reliability and environmental compliance. Through CFM International*, Safran Aircraft Engines is the world's leading supplier of engines for single-aisle mainline commercial jets.

·  CFM International is a 50/50 joint venture between Safran Aircraft Engines and GE Aerospace

Locate your future workplace

Brussels Airport1930

Zaventem

Flemish Region Belgium

Safran is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.