Service Engineer

Job description

Service Engineer

Job details

General information

Entity

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.

Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Helicopter Engines is the world's leading manufacturer of helicopter engines, with more than 75,000 produced since being founded. It offers the widest range of helicopter turboshafts in the world and has more than 2,500 customers in 155 countries.

Reference number

2026-173063

Job details

Domain

Programs / Customer Relations

Job field / Job profile

Customer services and support - Supportability engineering

Job title

Service Engineer

Employment type

Permanent

Professional category

Professional, Engineer & Manager

Part time / Full time

Full-time

Job description

Provides Technical Support to Field Representatives & Customers for Safran HE engines in service – Maintains

visibility on Performance & Reliability of Safran HE engines in service.

Essential Duties and Responsibilities:

• Deliver expert-level technical support to Field Representatives and customers through phone consultations,

email correspondence, and on-site engagements, ensuring timely resolution of complex issues.

• Draft, validate, and authorize technical agreements under design office delegation, aligning with regulatory

standards and engineering best practices.

• Lead root cause investigations for in-service incidents, producing comprehensive analytical reports that

inform corrective actions and enhance operational safety.

• Drive continuous improvement in engine maintainability, initiating updates to maintenance procedures that

optimize performance and reduce downtime.

• Analyze Health Monitoring data and engine parameters to troubleshoot engine fault codes/issues in-service

and/or provide maintenance recommendations as required.

• Perform advanced data analysis on engine removals and reliability metrics to identify systemic trends,

propose actionable solutions and support fleet-wide reliability enhancements.

• Ensure product safety, reliability and improvement through the above-mentioned activities.

• Must have proficiency in written and spoken English

• Domestic and International Travel Required: 10%

Scopes and Accountabilities:

Defines project objects and develops procedures, identifies problems, and recommends solutions, requests

expenditure. Has authority to act at his own discretion, with short-term review by the Director of Engineering

Support. Divulging of confidential and/or sensitive information could lead to damage to the reputation and/or

competitive posture of the corporation.

Candidate skills & requirements

Education / Knowledge / Skills and Abilities:

• Bachelor's degree in aerospace/mechanical engineering as a minimum, master's degree preferred.

• A&P Mechanic preferred or experience in the field of Aeronautical Maintenance.

• Good working knowledge in Gas Turbine Engines and/or Helicopter Systems.

• Good working knowledge of the Microsoft Office suite.

• Ability to work in a multi-project and cultural environment.

• Confident to present in front of an audience or customers.

• Excellent interpersonal and communication skills (both written and oral)

• Will be exposed to written or spoken French – familiarity with the French language preferred.

Physical Requirements:

• While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and reach with hands and arms.

• The employee is frequently required to stand.

• The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Annual salary

TBD

Job location

Job location

North America, United States, Texas

City (-ies)

Grand Prairie

Applicant criteria

Minimum education level achieved

Bachelor's Degree

Minimum experience level required

More than 3 years

ITAR Controlled Position: Select "Yes" if role requires U.S. citizenship/permanent residency

Yes