Repair Sales Administrator

Job description

Repair Sales Administrator

Company : Safran Aerosystems Services

Job field : Customer services and support

Location : Atlanta , Georgia , United States

Contract type : Permanent

Contract duration : Full-time

Required degree : High School Diploma/GED Equivalent

Required experience : First experience

Professional status : Administrative staff

Salary range : commensurate with experience

# 2025-155877

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Job Description

OBJECTIVES & MISSIONS

As part of the Repair Sales Administration team, you will be working to provide high levels of customer service and support to ensure customer satisfaction at all times.

Your objectives and missions:

• The Repair Sales Administrator is primarily responsible for the administrative management of orders with the aim of contributing to economic performance and customer satisfaction.

• The Repair Sales Administrator serves as the interface between the customer, the Sales Department, the Program, Customer Support, Production/MRO, Supply Chain, and Finance. He/She participates in the implementation of contractual objectives and manages order processing until invoicing.

• The Repair Sales Administrator contributes to customer satisfaction by ensuring regular and proactive communication.

MAIN ACTIVITIES

• Consider and process customers orders in compliance with applicable procedures, instructions and tools

• Perform Sales Administration order review: Ensure conformity between the customer's order, the administrative file, and the ERP system (PN and SN, conformity of delivery and billing addresses), verification of Investigation requests, order specificities.

• Acknowledge receipt of the order towards the customer.

• Prepare quotes in accordance with established pricing policy.

• Send quote and deploy best efforts to get the customer approval in the shortest timeframe

• Verify eligibility for commercial warranty.

• Provide repair lead times.

• Enter customer quote approval in the ERP system.

• Control achieved margin and raise alerts in case of unforeseen deviations.

• Transmit repair reports to the customers.

• Manages the Quarantine of Customer owned property

• Send invoices to the customers.

• Provide ongoing support and service to customers by responding to their information requests, ensuring a good understanding of their needs, and coordinating internal requests.

• Support the Custome Support Manager in the preparation of performance reviews and attend the reviews when required

• Manage Export Control aspects.

• Handle claims related to Sales Administration:

o Manage customer complaints and ensure resolution of billing disputes.

o Contribute to the resolution of commercial or logistical disputes.

o Collaborate with the Credit Management team in overdues settlement.

• Ensure the update of new data in relevant IT systems (creating new customers accounts, requesting P/N and price creation/modification to the relevant team, etc.)

Complementary Description

Candidates for positions with SAU must be legally authorized to work in the United States. Employment eligibility verification will be required at the time of hire. Visa sponsorship is not available for this position. This description has been designed to indicate the general nature & level of work performed by an employee within this position. The actual duties, responsibilities & qualifications may vary based on assignment or group. All qualified applicants will receive consideration for employment without regard to race, color, age, ethnicity, religion, sex, sexual orientation, gender identify, national origin, disability, veteran status, genetic data or other legally protected status. SAU is committed to working with & providing reasonable accommodation to individuals with physical & mental disabilities. To verify the information in the job listing or if you need special assistance or an accommodation while seeking employment, please e-mail [email protected] . We will make a determination on your request for reasonable accommodation on a case-by-case basis. SAU is an Equal Opportunity Employer Veterans/Disabled | Drug Free Workplace.

Job Requirements

To accomplish this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

a) Knowledge and skills

• International trade (incoterms, multicultural approach, etc.)

• Fiscal, accounting, and financial knowledge (CAT, price management, etc.)

• Export control

• Civil and military regulations.

• Commercial contracts

• Logistics (export, customers, etc.) knowledge

• Use of management tolls and ERP systems

• Use of customer portals (i.e., Air Supply, Exostar, AeroXchange, etc.)

b) Competencies

• Autonomy, rigor, methodology

• Dynamism, responsiveness, proactivity

• Anticipation and adaptability

• Good interpersonal and communication skills, empathy, active listening

• Service orientation and customer relationship focus

• Availability and flexibility

• Versatility

• Prioritization

• Proactive attitude

• Ability to work in a team

• Analytical and synthesis skills

• Communication: share relevant information

• Respect for data confidentiality and integrity

• Customer service orientation

c) Education and/or experience

• High school diploma or equivalent and 2 years of experience in the field or in a related area.

• Knowledge of international trade, ERP systems (preferably M3) and Office tools (especially Excel)

d) Communication Skills

• English language proficiency (oral and written)

• Strong oral & written communication skills essential for interaction with customers.

• Ability to make presentations

e) Physical Demands

• no travel requirement

Locate your future workplace

4900, St Joe BoulevardGA 30337

Atlanta

Georgia United States

100,000

employees worldwide

27

Number of countries where Safran is located

35

business area families

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© Safran

Safran is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.