OTD Coordinator

Job description

OTD Coordinator

Job details

General information

Entity

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.

Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Seats is one of the world's leading manufacturers of aircraft seats, for both crew and passengers. 1 million Safran Seats-manufactured aircraft seats are currently in service with air fleets around the world.

Reference number

2026-172744

Job details

Domain

Programs / Customer Relations

Job field / Job profile

Customer services and support - Customer support & services management (CSSM)

Job title

OTD Coordinator

Employment type

Permanent

Professional category

Administrative staff

Part time / Full time

Full-time

Job description

POWERED BY TEAMWORK. Are you ready to be part of a team that drives big ideas and even bigger wins? At Safran, we believe in the power of both collaboration and individual contributions. We understand that it takes diverse perspectives, problem-solving skills, dependability, and trust to push each other forward and achieve great success. For us, working here is more than just a job; it's a passion. There's the unique opportunity to lead the way in aerospace and defense and contribute to creating a safer and more sustainable world.

·  Objective:

Under general supervision, the OTD Coordinartor is directly accountable for managing a portfolio of customer orders to support on-time delivery (OTD) performance. This role acts as the operational owner of assigned orders, ensuring schedules are aligned with production realities and that customer-facing teams receive accurate, timely status updates.

Main Function Responsibilities

A) Own and manage a defined portfolio of customer aftermarket orders from release through shipment

B) Partner daily with Operations, Planning and Supply Chain to align production schedules and material availability with customer delivery commitments

C) Proactively identify risks to on-time delivery (OTD) and drive mitigation or recovery plans

D) Reschedule orders in the ERP system to reflect realistic and validated ship dates

E) Ensure system data integrity and accuracy of all order details (dates, quantities, priorities)

F) Communicate clear, timely, and accurate order status updates to Customer Support and other customer-facing teams

G) Provide recovery plans and revised commitments when delays occur, ensuring transparency and alignment

H) Escalate critical delivery risks with recommended action plans to leadership when necessary

I) Support backlog management and contribute to overall OTD performance metrics

J) Performs other duties as assigned

Candidate skills & requirements

A. Education & Qualification:

• Associate Degree in Business or related field is required; or three (3) years of experience supporting sales, marketing or customer relations.

B. Work Experience - Technical knowledge:

• Minimum of one (1) year of experience within operations. Prefer experience within the Safran Seats USA organization.

• Experience in a customer related area or proven ability to work well with customers required.

• Has a wide variety of experience in Manufacturing, Purchasing, Planning and understands the terminology and operating methods.

C. Professional Skills:

• Must be proficient in the operation of office computers.

• Must have advanced level knowledge of Microsoft Office software products

• Provides and communicates relevant information in a timely manner and provides reports on activities.

• Utilizes continuous improvement in analyzing actions, problems and creating or suggesting solutions.

• Must have the ability to generate written communication and to operate required office equipment.

• Ability to read and review written communication.

• Speech and hearing abilities that allow individual to communicate clearly and distinctly in English.

D. Behavioral Skills:

• Must have ability to efficiently perform multiple tasks simultaneously

• Must be able to interface with all departments within the company, as well as multi-cultural outside customers.

• Provides and communicates relevant information in a timely manner and provides reports on activities.

• Utilizes continuous improvement in analyzing actions, problems and creating or suggesting solutions.

• Must be able to work extended hours as needed.

Physical Demands: This position requires extended periods of sitting while working with computers and viewing computer monitors and other office equipment. Finger dexterity needed in using misc. office equipment such as telephone, computer and copy machine, etc. Bending, stooping, reaching, and lifting up to approximately twenty pounds are required dur

"Safran Seats USA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status."

Candidates applying must be legally authorized to work in the United States without sponsorship. We are unable to provide visa sponsorship for this position.

Annual salary

market determined

Job location

Job location

North America, United States, Texas

City (-ies)

Gainesville

Applicant criteria

Minimum education level achieved

Associate Degree

Minimum experience level required

First experience

Additional Languages preferred

English (Fluent)

ITAR Controlled Position: Select "Yes" if role requires U.S. citizenship/permanent residency

Yes