LRU Services Representative M/F

Job description

LRU Services Representative M/F

Vacancy details

General information

Entity

Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.

Safran was ranked second in the Aerospace & Defense sector in TIME magazine's ""World's Best Companies 2025"" ranking.

Reference

2026-190756

Position description

Domain

Programs / Customer Relations

Job field / Job profile

Customer services and support - Customer support & services management (CSSM)

Job title

LRU Services Representative M/F

Employment type

Permanent

Part time / Full time

Full-time

Job description

At Safran Aircraft Engines Customer Support team, a new position arose to increase LRU services representative in India (Delhi) for Indian and no Indian customers with following responsibilities:

He / She:

• Work under the management of Global Supply Chain – Support and Services – LRU services

• Perform the communication with Indian and non Indian customers

• Manage parts repair requests of the customers

• Placing purchase orders in ERP System SAP

• Provide regular status for open purchase orders to customer

• Propose standard exchange if needed

• Organize drop shipment of parts (direct transport from customer to repair station and get them back)

• Organize regular calls, meetings, with customers

• Manage performance KPIs

• Ensure customer satisfaction

• Provide regular feedback to the management

• Perform other duties assigned from time to time

Candidate skills & requirements

• Good international experience in customers relationship, with extensive experience in the manufacturing industry

• Good knowledge of legal environment related to managing contracts and agreements

Position location

Job location

Asia, India, Delhi

City (-ies)

New Delhi

Candidate criteria

Minimum education level achieved

Bachelor's Degree

Minimum experience level required

More than 3 years