IT Operations Specialist

Job description

IT Operations Specialist

Company : Safran Aerosystems Evacuation

Job field : IT

Location : Wall Township , New Jersey , United States

Contract type : Permanent

Contract duration : Full-time

Required degree : Bachelor's Degree

Required experience : More than 3 years

Salary range : TBD

# 2024-146849

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Job Description

Are you ready to be part of a team that drives big ideas and even bigger wins? At Safran, we believe in the power of both collaboration and individual contributions. We understand that it takes diverse perspectives, problem-solving skills, dependability, and trust to push each other forward and achieve great success.

For us, working here is more than just a job; it's a passion. There's the unique opportunity to lead the way in aerospace and defense and contribute to creating a safer and more sustainable world.

The IT Specialist ensures that IT or telephony equipment (software or hardware) linked to workstations are well installed, and fully operational. Upon request by users, maintains equipment (on-site or remotely), and deals with incidents and requests. Provides frontline support to resolve incidents impeding the quality or continuity of service.

Ensures everyday management of operations (on-site or off network), in compliance with deadlines and expected quality standards. Monitors the running of physical IT equipment, according to standards frameworks, operating methods and safety procedures.

Join our team and become part of the group that's making amazing things happen on the ground and in the skies. Together, we'll proudly step back and say, “We did that”.

• Carries out installation of IT or telephony equipment (applications, computing hardware, telephony hardware or accessories)

• Deploys software, according to company and user needs.

• Deals with frontline anomalies or incidents: diagnostics, identification, information, resolution, formulation, both on site and remotely.

• Installs security updates as per Safran Corporate requirements.

• Ensures incidents and requests are resolved according to defined service level agreements (SLAs) and if applicable are appropriately escalated and followed through until completion.

• Develops key team deliverables and dashboards.

• Drives to key performance indicators (KPIs); improving security metrics and services to our users and company guidelines.

• Ensures timely, clear communication regarding high priority issues with the appropriate stakeholders.

• Active Directory support. User account provisioning/deployment, on-boarding/terminations, and documentation of such.

• Maintain and manage Group Policies.

• Proactively contribute to service improvement initiatives and provide technical expertise and assistance on project assignments

• Accurate documentation of all activities conducted thru a ticketing system

• Basic network administration, user training, testing, and implementing new software applications & new hardware platforms.

• Ability to document processes, develops and conducts presentations as needed.

• Administer, Control and configure Cellphones for existing and new users

• Quotes for Software and Hardware

• Duties, responsibilities, and activities may change at any time with or without notice.

Complementary Description

• This position does not have supervisory responsibilities.

• The position will require you to walk around the facility & work at your desk.

• You may occasionally need to lift and move objects up to 35 pounds.

• The work environment is a balance between working in a manufacturing environment with moderate noise and working at a desk/cubicle with moderate noise.

Job Requirements

Education and/or Experience:

• • 2 to 3 years of career experience in technology and Program Management.

• Bachelor's degree in Computer Science from a four-year college or university is preferred.

• Familiarity with IT Infrastructure Library (ITIL) V3 Foundation certification or better. – advanced

• One year experience leading and managing high priority incident calls to resolution. – advanced

• Familiarity with ServiceNow. – basic

• Experience with Windows 10/11 operating systems and platforms - advanced

• Experienced user of Microsoft Office tools including Excel Word and Power Point. – advanced

• Strong understanding of Microsoft 365 – advanced

• Experience with Microsoft Active directory and group policy management

Specificity of the job

10% travel to Safran facilities

Locate your future workplace

1747 NJ 34NJ 07727

Wall Township

New Jersey United States

92,000

employees worldwide

27

Number of countries where Safran is located

35

business area families

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Safran is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.