Field Service Representative (m/f/d)

Job description

Field Service Representative (m/f/d)

Company : Safran Engineering Services

Job field : Customer services and support

Location : Hamburg , Germany

Contract type : Permanent

Contract duration : Full-time

Required degree : Bachelor's Degree

Required experience : More than 3 years

Professional status : Technician

Spoken language(s) :

German Fluent

English Fluent

# 2025-160016

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Job Description

Mission:

Provide on-site Support at airframer final assembly Line in Hamburg on landing gears, wheels, brakes and landing systems. You will represent Safran Landing Systems in front of the customer and deliver a professional corporate image in line with Safran company standards.

Role & responsibilities:

As a Field Service Engineer, your main task will be to prepare, perform and record interventions on aircraft such as:

· 
Inspection of damages or faults reported by the customer

· 
Rework or replacement of parts and equipment

· 
Embodiment of design changes and specific upgrades

· 
Demonstrate the conformity of our equipment to the customer when applicable

You will be part of a team of 10 Field Service Engineers working in a two shifts system and reporting to the local SLS Team Manager. You will ensure an effective communication within the team and with the production sites in France and England.

As a side activity, you are responsible of one activity such as the management of the tools, spare parts, quarantine or consumables for the whole Hamburg team.

Environnement:

The SLS office is located near the customer site, in a dedicated and recently renovated Safran building with all needed convenience (open space, kitchen, meeting room, changing room, shower, parking for bikes and cars,…).

A workshop is at the disposition of the team for the storage of spares and tools as well as several company cars to drive to the customer site.

Job Requirements

At least 2 to 3 years' experience as aircraft technician or in a similar position

Ability to read and understand drawings, manuals, and other technical documentation

Good understanding of mechanical & hydraulic products

Customer oriented

Strong interpersonal skills and ability to work well in a team environment. Ability to adapt to continuously changing work conditions while ensuring safe work practices

Autonomous and reliable

Good physical condition and manual dexterity

Familiarity with IT tools and digital best practices

Driving License

But what else? (advantages, specific features, etc.)

2-shifts organization

Occasionally on-call support

Several short trips in Europe during the training period

Company Information

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.

Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Electrical & Power is one of the world's leaders in aircraft electrical systems. The company is a key player in equipment electrification and in the electric and hybrid propulsion sector. It has over 14,000 employees across 13 different countries.

Locate your future workplace

Hein-Sass-Weg 3621129

Hamburg

Germany

Safran is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.