Customer Support Internship

Job description

Customer Support Internship

Job details

General information

Entity

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.

Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Helicopter Engines is the world's leading manufacturer of helicopter engines, with more than 75,000 produced since being founded. It offers the widest range of helicopter turboshafts in the world and has more than 2,500 customers in 155 countries.

Reference number

2026-170458

Job details

Domain

Programs / Customer Relations

Job field / Job profile

Customer services and support - Customer support & services management (CSSM)

Job title

Customer Support Internship

Employment type

Internship / Student

Contract period

6 months

Professional category

Student

Part time / Full time

Full-time

Job description

Reporting to the Manager of Customer Support, the intern will be heavily involved in the day-to-day operations of our five regional teams and overall operations of the department. From assisting with workload balance review and improvement documentation of local commercial policies, mapping document storage locations, and general business transactions, the ideal candidate will play a critical role in the overall success of the department.

Duties:

· 
Work with Regional Account Representative (RAR) teams to understand processes and collect challenges needing improvement.

· 
Process mapping to identify labor and administrative efficiency gains and simplify daily tasks.

· 
Become familiar with Safran Helicopter Engines products, industrial flow, and commercial policies.

Assist Customer Support Leadership team with day-to-day administrative aspects when needed.

· 
Use CRM tools.

· 
Become familiar with industrial flow of each shop and leadership teams.

· 
Work with industrial leadership team to improve AOG communication and tracking.

· 
Participate in weekly meetings with Operations team.

Candidate skills & requirements

Requirements:

· 
Business major with a focus on Marketing.

· 
Power BI certification and/or management

· 
Harvesting, Storing and retrieving data GCP (Big Query, DataProc, Looker Studi, SQL) is a plus.

Annual salary

tbd

Job location

Job location

North America, United States, Texas

City (-ies)

Grand Prairie

Applicant criteria

Minimum education level achieved

High School Diploma/GED Equivalent

Minimum experience level required

First experience

ITAR Controlled Position: Select "Yes" if role requires U.S. citizenship/permanent residency

Yes