Customer Service Representative I

Job description

Customer Service Representative I

Company : Safran Seats

Job field : Sales & Marketing

Location : Gainesville , Texas , United States

Contract type : Permanent

Contract duration : Full-time

Required degree : High School Diploma/GED Equivalent

Required experience : First experience

Professional status : Professional, Engineer & Manager

Spoken language(s) :

English Fluent

Salary range : market rate

# 2025-158533

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Job Description

POWERED BY TEAMWORK. Are you ready to be part of a team that drives big ideas and even bigger wins? At Safran, we believe in the power of both collaboration and individual contributions. We understand that it takes diverse perspectives, problem-solving skills, dependability, and trust to push each other forward and achieve great success. For us, working here is more than just a job; it's a passion. There's the unique opportunity to lead the way in aerospace and defense and contribute to creating a safer and more sustainable world.

We trust our employees to bring bold ideas to build the future of aerospace together, contributing to our ranking by TIME as the leading Aerospace & Defense company on the 2023 World's Best Companies list (#59 on the full list). In this role, you'll play a pivotal part in building and maintaining customer relationships for spare parts, ensuring timely fulfillment of customer needs. You will serve as the main contact for customers, communicate requirements to internal teams, and work to meet sales and delivery goals while maintaining high customer satisfaction.

Duties and Responsibilities

A) Acts as the primary liaison between the customer and Safran Seats relative to spare part sales. This includes interfacing with finance, engineering, manufacturing, production control, pricing and purchasing departments as required. Typically, this would consist of advance customer accounts due to the level of expertise.

B) Prepares Pricing Quotations and follows-up on customer inquiries.

C) Process customer purchase orders utilizing internal operating systems and acknowledge the delivery date to customer.

D) Monitors sales and delivery of spare part orders for assigned customers. Manage orders to ensure data, dates, and commitments accurately reflect our customer's expectations.

E) Provides technical assistance and information to customers.

F) Mitigate complaints and settle customer disputes; to include quality concerns and credit memos.

G) Contribute to team success during workload cycles to ensure customer demands are met for all accounts.

H) Performs other related duties as required, which includes any customer related items which could include but is not limited to accounts receivable, product support, warranty, or seat related issues.

I) Required to participate in the rotation of the AOG cell phone.

J) Participate in Tiger Teams or other special teams to support their assigned customer. Responsible for accurate and timely response to all customer requests.

K) Participates in company training and innovations as required.

L) Potentially acts as a key user for the Front Office

M) Assists with training for all CSR's

N) Performs other duties as assigned.

We offer competitive salaries, recognition programs, comprehensive benefits, retirement plans with employer match, professional development, tuition assistance, hybrid remote work, and over 300 career paths across global sites. Join us at Safran Seats USA.

Job Requirements

A. Education & Qualification

• High School Diploma or equivalent.

• Associate or Bachelor's Degree in Business or related field is preferred.

• Experience in a customer related area or proven ability to work well with customers is required.

B. Work Experience - Technical knowledge

• With a High School Diploma, an additional four (4) years of experience in a customer related area or proven ability to work well with customers required.

• With an Associate's degree, an additional two (2) year of experience in a customer related area or proven ability to work well with customers required

• Two of the additional years of experience must come from within Safran Seats.

• Experience in a customer related area or proven ability to work well with customers required.

C. Professional Skills:

• Must be proficient in the operation of office computers.

• Must have advanced level knowledge of Microsoft Office software products (standard suite of office software products: MS Word, Excel, PowerPoint, Project, et. al.).

• Must have the ability to generate written communication and to operate required office equipment.

• Ability to read and review written communication.

• Speech and hearing abilities that allow individual to communicate clearly and distinctly in English.

• Must be able to work extended hours as needed

D. Behavioral Skills:

• Must have ability to efficiently perform multiple tasks simultaneously

• Must be able to interface with all departments within the company, as well as multi-cultural outside customers.

• Sets high standards of performance for self: assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

• Customer Focus: Make customers and their needs a primary focus of one's actions; develop and sustain productive customer relationships.

• Inspire Others: demonstrate positive attitude

• Presentation Skills – prepare and present presentation internally and externally

• Ability to adapt to change in processes and offer critical thinking of ways to improve

E. Desirable Aspects: Knowledge of how the Safran Seats business units' production operates

Physical Demands: • This position requires extended periods of sitting while working with computers and viewing computer monitors and other office equipment. Finger dexterity needed in using misc. office equipment such as telephone, computer and copy machine, etc. Bending, stooping, reaching, and lifting up to approximately twenty pounds are required during tasks related to the job.

Work environment: The work environment includes office setting with moderate office noise.

Company Information

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.

Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Seats is one of the world's leading manufacturers of aircraft seats, for both crew and passengers. 1 million Safran Seats-manufactured aircraft seats are currently in service with air fleets around the world.

Locate your future workplace

2000 Weber DrTX 76240

Gainesville

Texas United States

Safran is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.