Customer Service Representative
UNITED KINGDOM
Job description
Customer Service Representative
Vacancy details
General information
Entity
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.
Safran Electronics & Defense offers its customers onboard intelligence solutions allowing them to understand the environment, reduce mental load and guarantee a trajectory, even in critical situations, in all environments: on land, at sea, in the sky or space. The company harnesses the expertise of its 13,000 employees towards these three functions: observe, decide and guide, for the civil and military markets.
Reference
2026-178660
Position description
Domain
Performance and Support
Job field / Job profile
Customer services and support - Customer support & services management (CSSM)
Job title
Customer Service Representative
Employment type
Permanent
Professional category
Employees / Staff
Part time / Full time
Full-time
Job description
What does the role look like?
We are looking for a motivated and detail-oriented MRO Customer Service Representative (CSR) to join the Aftermarket Military Customer Services team during a period of significant transformation. As a Customer Service Representative within the Aftermarket team, you will act as a key point of contact for customers, managing queries, orders and communications to ensure a high level of service delivery. This is a fast-paced, detail-focused role requiring strong communication, organisation and problem-solving skills.
• Act as the primary point of contact for a portfolio of Aftermarket customer repairs
• Manage customer enquiries via phone and email, providing timely and accurate updates
• Generate quotations, manage orders and resolve customer issues efficiently
• Review purchase orders and conduct contract reviews to ensure compliance
• Coordinate scheduling and order management in line with customer delivery requirements
• Work cross-functionally with production, sales, shipping and warehouse teams to resolve queries and track orders
• Monitor repair progress and proactively manage customer expectations
• Identify and escalate any risks to delivery or performance
• Maintain accurate documentation and improve communication processes
• Support continuous improvement (CI) and Lean activities within the team
• Ensure adherence to company policies including EH&S and quality procedures
But what else? (benefits, specificities, etc.)
Competitive salary and annual bonus and pay review
25 days' holiday + bank holidays
Private medical insurance
Comprehensive health cash plan
Flexible working options
Pension (10% employer contribution) and life assurance
Early finish on Fridays
Professional development, ongoing training, mentoring
Onsite amenities: parking, restaurant, bicycle storage, showers
Family-friendly and accessible workplace policies
Candidate skills & requirements
Essential skills and experience:
• Strong customer service mindset with excellent communication skills
• Experience within a customer service or order management environment
• SAP experience, ideally within Sales & Distribution modules
• High attention to detail and ability to manage multiple priorities
• Proactive approach with strong problem-solving skills
Desirable skills and experience:
• Experience within the aerospace or defence sector
• Understanding of export requirements (e.g. EUU's, export licences)
• Exposure to Lean or continuous improvement methodologies
Position location
Job location
Europe, UK, England
City (-ies)
Stafford Road WV10 7EH Wolverhampton