Contact Center Transformation Consulting - Nice CXOne

Job description

An exciting opportunity to join our client's team at a staffing and consulting company headquartered in New Jersey, specializing in innovative workforce solutions across various industries. We are looking for a Contact Center Transformation Consulting - Nice CXOne to join this organization.

Responsibilities

• Leverage project management skills to manage workload and deliverables
• Apply critical thinking and resource management to solve problems
• Create valid business cases and manage solution deployment
• Design and deliver Nice CXOne solutions
• Lead end-to-end implementation of CCaaS/Conversational AI solutions
• Integrate Generative AI into customer experience solutions
• Engage stakeholders to resolve issues and risks
• Design and develop contact center solutions
• Stay updated on emerging technologies and trends
• Apply knowledge of contact center infrastructure and auxiliary systems

Requirements

• More than 8 years of experience in project management or a technically relevant occupation
• Experience in the Contact Center or telephony industry
• Proven record of accomplishment in designing and delivering Nice CXOne solutions
• Experience leading at least one CCaaS/Conversational AI end-to-end implementation
• Strong understanding of customer experience processes and operations
• Experience in integrating Generative AI into customer experience solutions
• Proven ability to manage stakeholder expectations and resolve issues
• Knowledge of implementing orchestration platforms for Contact Center Solutions
• Experience in API integrations, Java, and WebServices
• Curiosity and willingness to learn new technologies and trends

In addition to the salary, the company offers the following benefits

• Health insurance.
• Retirement benefits
• Access to highly skilled experts to bring you the latest in learning and development with training in leadership, technical and personal development.
• A flexible working environment.
• Certifications and trainings provided

What is RSight®

RSight® is a next-generation recruitment solution, committed to the values of fairness, transparency, and human-centric hiring. RSight® aims to redefine recruitment, putting people and potential at the heart of every opportunity.

Application Instructions

Please submit your resume (mandatory) outlining your qualifications and interest in the position. Only candidates selected for interviews will be contacted.

Desired profile

More than 8 years of experience in project management or a technically relevant field, experience in the contact center or telephony industry, proven track record in designing and delivering Nice CXOne solutions, experience leading at least one full CCaaS/conversational AI implementation, strong understanding of customer experience processes and operations, Experience in integrating generative AI into customer experience solutions, proven ability to manage stakeholder expectations and solve problems, knowledge of implementing orchestration platforms for contact center solutions, experience in API, Java and WebServices integrations, curiosity and willingness to learn new technologies and trends.

About rsight

An optimized combination between Human & Digital RSight® is bringing the recruitment to another level of experience and interaction, offering a unique recruitment experience for each client, candidate and partner. By leveraging the latest technologies and Artificial Intelligence, RSight provides recruiting organizations and individuals with an augmented quality of service and go beyond the current industry possibilities.