Client Relations Center Ambassador

Job description

Who are we?

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.

Are you a good match?

• Do you have experience in luxury/high-end retail or online client service, clienteling, and sales?
• Do you possess a strong hospitality mindset, dedicated to exceptional client service and collaborative teamwork?
• Do you demonstrate flexibility, curiosity, and agility in a multi-tasking environment?
• Do you have excellent non-face-to-face communication skills (verbal and written)?
• Do you have proficiency in basic PC skills (Outlook, Excel, PowerPoint, Word) and English reading comprehension (including using English-interface tools and understanding basic English emails and manuals)?

What are we expecting from you?

The Ambassador's role is to contribute to online boutique sales and client satisfaction through phone, chat, email, and LINE communication, captivating clients by sharing the Maison's history, craftsmanship, and creation narratives.

• Proactively engage in outbound clienteling to cultivate repeat clients and build strong relationships with existing clients.
• Process online orders and collect client data.
• Collaborate closely with other departments and boutiques to address client inquiries/requests regarding boutiques and events, ensuring a seamless client experience with a hospitality mindset.

More than a role…. We recruit for a career!

If you are interested in joining the influential growth of the Maison with care, no compromise, and the drive to succeed then do not hesitate to enter the creative universe of Van Cleef & Arpels. By joining the Maison, you will be part of a nurturing team focused on delivering excellence and development.

The recruitment process

Send your application online with your CV If your profile matches our search, you will be contacted by our HR team for an interview. Otherwise, you will receive an email to inform you that your application has not been successful. You will meet with HR, CRC Manager and Online Retail Senior Manager.