CRM & Data Analysis Assistant

Job description

Maison Chloé was founded in 1952 by Gaby Aghion, a Parisian of Egyptian origin who wanted to free women's bodies from the formal and rigid fashion of the time through luxury ready-to-wear.

For nearly 70 years, Chloé has inspired women by creating fashion collections and accessories, revealing stories and sharing her experiences. Our founder's forward-thinking vision of femininity continues to inspire our long-term commitment to supporting the advancement of women.

Women moving forward. For a more equitable future. It is this objective that guides us in everything we do. Today, our goal is to create beautiful products that are meaningful for society and the planet.

We are proud to have received B-Corp certification, which marks a new step in our desire to reinvent the way we do business, and we hope to inspire other organizations.

That’s why we build teams that are committed to our mission. We want to share this approach within the company and with our wider community.

KEY RESPONSIBILITIES

1. Client Data & Reporting 

- Assist in collecting, analyzing, and organizing client KPIs and CRM reports 

- Provide boutique teams with regular data insights to drive clienteling actions 

- Support the monitoring of client outreach and performance across markets

- Perform structured and high-impact analyses across departments to support business needs

- Support the database management procedures: access rules, reassignment, merger, flagging

- Implement and monitor one to one clienteling camapaigns and newsletters

2. Client Communications Campaign Support 

- Assist in tracking ROI and preparing post-event recaps 

- Coordinate boutique needs collect data regarding clienteling animations 

- Assist in invoicing and supplier payments

3. Boutique Collaboration

- Act as a key point of contact for boutiques on client-related topics 

- Help collect qualitative feedback and share best practices 

 - Coordinate inter-boutique deliveries across Europe and support overall office organization

PROFILE 

- Strong organizational and analytical skills 

- Excellent communication and collaborative attitude 

- Fluency in English (other European languages are a plus) 

- Proficiency in Excel and PowerPoint  is a must

- Flexible, proactive, and eager to learn in a fast-paced environment 

- Genuine interest in the luxury retail and client experience 

WHAT WE OFFER 

- First-hand experience in the heart of client strategy for a luxury Maison 

- Exposure to international markets and direct collaboration with boutiques 

- A dynamic, cross-functional environment to grow analytical and project skills