Van Cleef & Arpels - Boutique Coach

Job description

WHO ARE WE?

A high jewelry Maison who promotes exceptional know-hows in an enchanting creative, poetic and culture background environment!
Our Maison is looking for men and women with multiple talents to contribute to developing and transmitting their expertise with care and no compromise.
By joining us, you will be surrounded by experts with a passion and will contribute to various different projects allowing our Maison to regularly reinvent itself.

WE RECRUIT

 

·  To implement the VCA selling ceremony and VCA manner, which is to enchant our clients by providing an unique shopping experience
·  To coach VCA sales associates to improve their selling skill and knowledge to enrich their story telling
·  To cultivate learning culture in boutique through inboutique coaching

 

KEY RESPONSIBILITIES 1- Sales team coaching

 

·  Develop and implement VCA personalize service that goes beyond client’s expectation
·  Listens to, observes and evaluates the coachees in real life and role plays
·  Analyses and debriefs with the BTQ managers and coachees, identifies and axes of improvement
·  Draws up individual action plans for the BTQ and coachees
·  Work very closely with the Boutique Manager to ensure the team is providing excellent service to the clients
·  Facilitate classroom training, specials session and workshops as needed
·  Develop/present local initiates training as needed

 

KEY RESPONSIBILITIES 2 – Reporting

 

·  Provides the Training  Manager with feedback after each coaching session
·  Regularly monitors the Guest Experience Feedback results and provides relevant management with the results and indicates potentials of improvement and makes recommendations of actions to implement
·  Maintain coaching record

 

ABILITIES:

 

·  This person shall have global vision, and good level of empathy, passion and creativity to work in a leading and fascinating luxury brand
·  This person can transversally work well with others, drive things with strategic approach and build strong learning culture
·  This person shall obtain indepth knowledge of training and development field and excellent understanding of retail environment and retail business

SKILLS:

·  Ability to convey enthusiasm around project, strong communication skills, knowledge of selling skills, highly developed capacity for active listening and observation, pedagogical approach
·  Microsoft proficiency
·  Local language, fluent in Mandarin & English

 

QUALIFICATION:

·  Bachelor’s degree
·  Luxury retail experience
·  +3 year of experience in boutique/supervisory at luxury service or field coach training experience

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