Transport & Customs Manager

MAIN PURPOSE  

RLGE Amsterdam is a key European hub supporting key flows for the European business. The Logistics organisation also supports the Benelux & Nordics activities as the commercial teams are based in the Amsterdam office. 

 

WHAT WILL YOU DO AND HOW WILL YOU MAKE AN IMPACT? 

You will support both the local Sales business teams and the RLGE Swiss Branch Amsterdam logistics teams with activities on all aspects of Transport and Customs management. 

People Management 

• Lead and develop a high-performing team, optimizing staffing, workload, and resource allocation to consistently meet business requirements and SLA targets. This includes managing training, performance reviews, coaching, and leave. 

• Develop individual development plans and coaching as appropriate both on the “what” and the “how”. Participate in recruitment activities autonomously when required. 

 

Transport Management 

• Manage all transport operations originating from Amsterdam (RLGE, Benelux/Scandinavia), including bookings, carrier management, exception handling, tracking, and ensuring timely delivery and adherence to brand SLAs. This also involves maintaining effective communication with carriers and Richemont brands, and arranging ad-hoc transports for valuables and events. 

• Support carrier selection, implement supplier performance management, identify new transport solutions, and ensure all shipments are carried out correctly and compliantly in collaboration with Local Security and the European Transport and Compliance Manager. 

 

CITES 

• Responsible for all CITES administration from Amsterdam on behalf of RLGE BV: to apply for CITES Certificates at the CITES office. Communication with CITES office where necessary. 

• Ensure the proper maintenance and protection of safety stock entries. 

 

Import and Export 

• Responsible for all return document to Switzerland and all other relevant customs documentation for import/export activities, including creating returns and corresponding proforma invoices for return flow to central distribution in Switzerland, 

• Contact with local Richemont brands where necessary and direct point of contact with the Import/Export Team in RID (Richemont International Distribution), 

• Act as a key point of contact with Dutch customs for all queries and to visit or communicate with other Customs authorities in the region as needed. 

 

Administration & invoicing 

• Process full transport administration for transport carriers, ensuing correct invoice booking to the correct cost allocation and support in the preparation of Transport Budget. 

• Responsible for correctly applying full claim management processes in collaboration with Local Finance and Security. 

 

Compliance 

• Define and implement the Transport & Customs compliance roadmap for RLGE/Benelux & Nordics, ensuring targets and timelines are met. Proactively alert the European Transport & Compliance Manager to any non-compliant activities and find solutions, either autonomously or with management support. 

• Maintain RLGE’s AEO certification by regularly updating the SOP applicable and keeping a regular contact with the Dutch Customs Authorities on the company’s business updates. 

 

Business Partnering 

• Partner with Local Brands to identify business needs, define service levels, and drive joint improvements. 

 

Projects 

• Ad- hoc support for Local and European projects, boutique openings, integration of new activities, supplier review activities (e.g. external warehousing suppliers for non-valuables) 

 

HOW WILL YOU EXPERIENCE SUCCESS WITH US? 

• Relevant experience working in logistics 

• Excellent knowledge of transport and customs, in particular with high degree of working knowledge of CITES. 

•  Experience with obtaining, coordinating, and maintaining AEO Certification 

• Experience with the storage and transport of dangerous goods via road and air transport  

• Advanced knowledge of MS Office Suite. 

• Preferably good working knowledge of SAP.   

• Feeling for/affinity with luxury goods and the transport, customs and security challenges associated with these movements. 

• Advanced knowledge English, both verbal and written. Dutch is a strong plus and French is a plus. 

 

WHAT MAKES OUR GROUP DIFFERENT? 

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential. 

• We value freedom, collegiality, loyalty, and solidarity. 

• We foster empathy, curiosity, courage, humility, and integrity. 

• We care for the world we live in.