Senior Client Development Manager - Korea

Job description

Are you a good match?

 

You have extensive experience in CRM/Marketing/Retail experience in luxury retail.

You have strong analysis skills & strategical thinking.

You demonstrate proactive and enthusiastic approach with clients and colleagues.

You have proven ability to handle multiple tasks with attention to detail.

You have excellent communication skills in Korean and English.

 

What are we expecting from you?

 

·  Develop a detailed knowledge of the local clientele and build dedicated and appropriate action plans to develop client loyalty: You will analyze client data, monitor the local client portfolio evolution & client performance, and identify opportunities for development based on Maison dashboards. You will build qualitative insights and escalate local needs in terms of specific analysis & tools evolutions and set targets and incentives based on Maison KPIs. You will ensure and supervise data collection and animate the local Client community involving Boutique staff.
·  Deploy client activation and clienteling strategy and adapt when necessary to local needs & context: You will promote 1-to-many contact plan and be responsible for the implementation of all clienteling tools and programs in their area. You will manage all local clienteling opportunities and coach & support Boutiques and Sales team in implementing the clienteling strategy. You will place order for client gifting in line with client portfolio.
·  Be responsible for the Client Experience and roll-out client-related programs, guidelines & tools: You will manage F&B selection in Boutiques and coordinate orders with Retail Operations team. You will also manage gifting sourcing and coordinate client treatment with Communications team.
·  Monitor client Satisfaction in market: You will monitor & follow-up Medalia & Mystery Shopping result with Boutique, Retail, Training team. You will coordinate “close the loop” to tackle identified pain points and share best practices.

More than a role…. We recruit for a career!  

 

By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.

Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.

 

The recruitment process

 

Send your application online. If your profile matches our search, you will be contacted by our HR team for an interview. Along the recruitment process you will meet with Regional Talent Acquisition Manager, local Retail Director, local Talent Acquisition Manager, local Senior Human Resources Manager, Regional Client & Online Retail Director, Managing Director Korea.