Senior Client Advisor - Panerai

Job description

Panerai Senior Client Advisor

 

YOUR MISSION

As a dedicated team member of Casa Panerai Milano, the Senior Client Advisor is a key role in achieving the boutique’s objectives and targets with a high level of autonomy.

As the service to the Customers is at the heart of this role, ensuring a high level of listening abilities, Maison and product knowledge is vital to achieve an unforgettable brand experience for the clients and increase the sales.

 

HOW WILL YOU MAKE AN IMPACT?

·  You will actively uphold operational excellence in mastering the Panerai Selling Ceremony
·  You will communicate the brand legacy and technical details in an inspiring manner to build trust and long-lasting client relationships.
·  You will demonstrate a strong sales mindset and identify business growth opportunities
·  You will ensure a tailor-made Client and prospects follow-up and maintain high quality service to your client portfolio
·  You will support after-sales clients with helpful solutions in accordance with Maison procedures
·  You will become a brand ambassador and build a network of high potential clients
·  You will contribute to the daily operational processes, including inventory, cash handling and security
·  You will foster a positive, inclusive and supporting work environment
·  You will propose innovative ideas to boost sales, including merchandising, events and product mix
·  You will drive sales performance by achieving personal and boutique sales targets through effective selling techniques and collaboration

 

HOW WILL YOU EXPERIENCE SUCCESS

·  With your empathy and natural curiosity , you will offer an unforgettable client experience and build a loyal client relationship
·  With your strong experience in sales and passion for watches , you will be able to reach the sales target and contribute to the team objectives
·  With your innovative ideas and never-ending creativity , you will contribute to pushing the boundaries and developing memorable events and client activation
·  With your digital skills , you will be a key player in implementing digital strategy and leveraging digital tools in dedicated market
·  Using your excellent structural and organisational skills , you will manage the boutique’s operations following the procedures and policies.

 

HOW DO WE KEEP YOU SMILING?

· 
·  You will be part of a dynamic Maison where your skills and talents will be recognized
·  You will share with us the same values such as “enriching communities, care attitude, continuous improvement, efficient accountability”
·  You will work in a multicultural team and develop international experience
·  You will navigate with us on our sustainability journey
·  You will develop and take your career at the next level with potential opportunities within Maison and the Richemont Group

 

INTERVIEW PROCESS

1st Stage – After your application has been selected, our recruitment team will reach out to you to conduct an introductory call

2nd Stage – Interview with the Boutique Manager

3rd Stage – Interview with the HR Manager and Commercial Director